TITLE -- COPYRIGHT -- DEDICATION -- PREFACE -- TABLE OF CONTENTS -- SECTION I WHAT IS CHANGE? -- HISTORY AND PERSPECTIVE -- CASE IN POINT -- MANAGERS AS CHANGE AGENTS -- ROLES IN ORGANIZATIONAL CHANGE -- YOUR POSITION -- CHANGES YOU CHOOSE -- CHANGES THAT CHOOSE YOU -- THREE KEY SKILLS -- SECTION II THEORETICAL MODELS -- THEORETICAL MODELS -- MODEL 1: FORCE FIELD ANALYSIS (Kurt Lewin) -- MODEL 2: CONFIGURATIONAL LEARNING -- MODEL 3: GAP ANALYSIS (Delta Analysis) -- MODEL 4: INNOVATIVE CHANGE (Nolen and Nolen) -- MODEL 5: LEADERSHIP INTERVENTION MODEL (Blake & Mouton) -- MODEL 6: NACA (Notice, Attitude, Choice, Action) -- MODEL 7: SYSTEMS THEORY -- MODEL 8: PENDULUM SWING (Beverly Gaw) -- MODEL 9: GRIEF CYCLE (Elizabeth Kubler-Ross) -- REVIEW OF CHANGE MODELS -- SECTION III THE CHANGE MATRIX © A working model -- THE CHANGE MATRIX © -- A BRIEF REVIEW -- LEVELS OF CHANGE -- PERSONAL CHANGE -- GROUP CHANGE -- ORGANIZATIONAL CHANGE -- ENVIRONMENTAL CHANGE -- STAGES OF CHANGE -- STAGE #1: DENIAL -- STAGE #2: RESISTANCE -- STAGE #3: ADAPTATION -- STAGE #4: INVOLVEMENT -- THE CHANGE MATRIX © -- ASSESSING EMPLOYEES ON THE CHANGE MATRIX © -- SECTION IV USING THE CHANGE MATRIX -- USING THE CHANGE MATRIX© -- DEALING WITH DENIAL -- RECOGNIZING DENIAL -- DIFFERENTIATING DENIAL AND RESISTANCE -- ACTIVITIES FOR DEALING WITH DENIAL -- WORDS TO THE WISE -- DEALING WITH RESISTACNE -- CONTROL/POWER/HELPLESSNESS -- LOSS/GRIEF -- RISK -- CONFLICT/ANGER -- UNDERSTANDING RESISTANCE -- SYMPTOMS AND SOURCES OF RESISTANCE -- ACCEPTANCE OR RESISTANCE TO CHANGE? -- PREVENTING RESISTANCE TO CHANGE -- RALLYING RESISTANCE -- COPING WITH CONFLICT -- ALLOWING ADAPTATION -- ENCOURAGING GROUP ADAPTATION TO CHANGE -- SETTING GOALS AND OBJECTIVES -- GOALS AND OBJECTIVES -- PROBLEM SOLVING -- STRUCTURED GROUP TECHNIQUE -- STRUCTURED GROUP PROBLEM SOLVING ACTIVITY.

STRUCTURED GROUP TALLY SHEET -- CONFLICT DURING ADAPTATION -- CHANGES CAN BE ABORTED -- INCREASE INVOLVEMENT -- TEAM DEVELOPMENT -- BE LIKE THE COACH -- ACTIVITIES TO BUILD INVOLVEMENT: -- THOUGHTS ABOUT THE INVOLVEMENT STAGE -- A FINAL WORD:.