TITLE -- COPYRIGHT -- PREFACE -- TO THE READER -- ABOUT THE AUTHOR -- CONTENTS -- SECTION I TAKING YOUR JOB SERIOUSLY AND YOURSELF LIGHTLY -- HUMOR MAKES A DIFFERENCE -- THE HUMOR PARADOX -- SERIOUSNESS TRAINING -- WHEN HUMOR DOESN'T WORK -- SARCASTIC HUMOR -- ETHNIC HUMOR -- LAUGHING AT OTHERS -- DRAWING THE LINE ON HUMOR -- DEVELOPING A STYLE OF HUMOR -- DETERMINE YOUR HUMOR QUOTIENT -- WHERE DOES YOUR HUMOR COME FROM? -- "LIFTERS" AND "POPPERS" -- OLD DOGS AND NEW TRICKS -- AVOID THE THREE P'S -- PERFECTION, PROCRASTINATION, PARALYSIS -- PRACTICE, PRACTICE, PRACTICE -- REVIEW OF SECTION I -- HUMOR KEEPERS WORTH KEEPING -- SECTION II SELF-CONFIDENCE AND THE ABILITY TO LAUGH AT ONESELF -- LIVING THROUGH OUR DAILY QUOTA OF ERRORS -- KILLING THE MYTH OF PERFECTION -- THE HUMOROUS HUMILITY CLASSICS -- LINES YOU CAN LIFT -- HOW SELF-DEPRECIATION WORKS -- MAKING FUN OF YOURSELF HELPS OTHERS LEARN FROM THEIR ERRORS -- "SAVERS" AND "COVER-UPS" CAN SAVE THE DAY -- REVIEW OF SECTION II -- HUMOR KEEPERS WORTH KEEPING -- SECTION III THE COMMUNICATION EDGE -- THE SIN OF BEING DULL -- HUMOR AND THE ADRENALINE ADVANTAGE -- INTERNATIONAL HUMOR -- KEEP YOUR HUMOR "ON TARGET" -- HOW TO TELL A STORY THAT MAKES PEOPLE LAUGH -- FINDING ON-TARGET HUMOR -- HOW HUMOR CAN GET YOUR MEMOS READ -- CLASSIC HUMOROUS MEMOS -- REVIEW OF SECTION III -- HUMOR KEEPERS WORTH KEEPING -- SECTION IV DISARMING ANGER WITH HUMOR -- HUMOR AND YOUR INNER ATTITUDE -- HUMOR AND THE AIKIDO ADVANTAGE -- USING HUMOROUS COMEBACKS -- CULTIVATING THE USE OF UNEXPECTED HUMOR -- BUILDING HUMOR BRIDGES NIPS ANGER IN THE BUD -- REVIEW OF SECTION IV -- HUMOR KEEPERS WORTH KEEPING -- SECTION V MAKING HUMOR WORK DURING CHANGE -- THE ROLE OF HUMOR IN DEFUSING RESISTANCE TO CHANGE* -- REFRAME DISCOMFORT WITH HUMOR-LAUGHTER OR RESISTANCE? -- "MURPHY'S LAW" -- HUMOR AND YOUR FUTURE.

TAKING ADVANTAGE OF HUMOR WHERE YOU FIND IT -- REVIEW OF SECTION V -- HUMOR KEEPERS WORTH KEEPING -- SECTION VI BRIDGE BUILDING -- GIVE COMPLIMENTS THE HUMOR EDGE -- LAUGHING WITH INSTEAD OF AT OTHERS -- HUMOR GRAMS AND HOW TO KEEP THEM WORKING -- TEAM BUILDING STRATEGIES CAN BE FUN -- BUILD A HUMOR HISTORY FOR YOUR ORGANIZATION -- REVIEW OF SECTION VI -- HUMOR KEEPERS WORTH KEEPING -- SECTION VIII USING THE FUNNY SIDE TO IMPROVE SALES -- HUMOR HELPS MAKE THE SALE -- HUMOROUS ADVERTISING IS BIG BUCKS BECAUSE IT WORKS -- GETTING THROUGH TO SELL -- THE HUMOR CLOSE -- BUILD RAPPORT WITH HUMOR -- REVIEW OF SECTION VII -- HUMOR KEEPERS WORTH KEEPING -- SECTION VIII HUMOR FACTOR AND CREATIVITY -- HUMOR AND CREATIVITY -- TAKE TIME TO BE OUTRAGEOUS -- CARTOON EXERCISE -- HUMOR EXERCISES -- REVIEW OF SECTION VIII -- HUMOR KEEPERS WORTH KEEPING -- SECTION IX LAUGHTER MAY BE THE BEST MEDICINE -- USING URGENCY BREAKERS -- URGENCY BREAKERS THAT WORK -- KEEPING YOUR HUMOR PERSPECTIVE -- HUMOR STRESS BREAKS -- HUMOR LIBRARIES TO THE RESCUE -- REVIEW OF SECTION IX -- HUMOR KEEPERS WORTH KEEPING -- SECTION X REVIEW OF HUMOR -- HUMOR KEEPERS WORTH KEEPING -- SECTION I: TAKING YOUR JOB SERIOUSLY AND YOURSELF LIGHTLY -- SECTION II: SELF-CONFIDENCE AND THE ABILITY TO LAUGH AT YOURSELF -- SECTION III: THE COMMUNICATION EDGE: BALANCING SUBSTANCE WITH STYLE -- SECTION IV: DISARMING ANGER WITH HUMOR -- SECTION V: MAKING HUMOR WORK FOR CHANGE -- SECTION VI: USING HUMOR TO BUILD BRIDGES AND TEAMWORK -- SECTION VII: USING THE FUNNY SIDE FOR SALES PROFIT -- SECTION VIII: HUMOR FACTOR AND INNOVATION -- SECTION IX: LAUGHTER MAY BE THE BEST MEDICINE -- APPENDIX: REFERENCES -- HUMOR WORKS REFERENCES -- OTHER RESOURCES.