TITLE -- COPYRIGHT -- TO THE READER -- A ONE-PAGE PRODUCTIVITY PLAN… -- Contents -- INTRODUCTION -- PART I CREATE THE MOTIVATING WORKPLACE -- MEET THE DIFFICULT EMPLOYEE -- WHEN DIFFICULT EMPLOYEES ACT UP -- WHY EMPLOYEES DON'T GET THE JOB DONE! -- CHECK THESE OUT! -- They don't know how. -- Something or someone keeps them from it. -- They don't want to. -- ENTER TIME THEFT -- CLOSE THE COMMITMENT GAP! -- MEASURE THE PRODUCTIVITY -- OPEN TO GROWTH -- WHAT MAKES EMPLOYEES HAPPY? -- WHERE ARE YOU ON THE LADDER? -- TEN QUALITIES EMPLOYEES WANT IN A JOB -- ARE YOU RECEIVING THE TOP TEN? -- ARE YOU GIVING THE TOP TEN? -- STEPS TO IMPROVED PRODUCTIVITY -- YOUR ONE-PAGE PRODUCTIVITY PLAN -- PART II MOTIVATING THROUGH ENPOWERMENT -- HOW TO EMPOWER YOUR STAFF -- THE THREE PHASES OF EMPOWERMENT -- THE FIRST PHASE OF EMPOWERMENT -- REFINING THE ART OF DELEGATION -- DELEGATION -- THE SECOND PHASE OF EMPOWERMENT -- THE THIRD PHASE OF EMPOWERMENT -- BUILD EMPOWERMENT INTO YOUR DAY -- CONSISTENCY -- REINFORCEMENT -- INFORMATION -- PERMISSION -- OPPORTUNITY -- THE LADDER OF EMPOWERMENT -- THE EMPOWERING SUPERVISOR -- THE EMPOWERING SUPERVISOR ILLUMINATES -- THE EMPOWERING SUPERVISOR HEALS -- THE EMPOWERING SUPERVISOR GUIDES -- THE EMPOWERING SUPERVISOR EMPOWERS -- THE EMPOWERING ORGANIZATION -- BECOME AN EMPOWERING ORGANIZATION -- CASH PRIZES -- LUNCH WITH CEO -- MANAGER INCENTIVES -- SUGGESTION BOX -- EMPLOYEE INCENTIVES -- THE COMPANY STORE -- PART III FIVE STEPS TO SUCCESS -- FIVE STEPS TO SUCCESS -- STEP 1: LEARN TO LEAD -- THE EFFICIENT-MANAGER CHECKLIST -- EMPLOYEES WHO THINK FOR THEMSELVES -- BONUS SECTION: Pass on the Vision -- SHARE THE VISION! -- Why? -- How? -- CREATING THE VISION -- THE ORGANIZATION -- THE CUSTOMER -- THE EMPLOYEES -- THE DIRECTION -- WHAT IS YOUR VISION? -- STEP 2: EXAMINE EXPECTATIONS -- REORGANIZE THE WORK FLOW.

MAKE WORK INTERESTING -- BONUS SECTION: S.O.S.: Solution Finder -- S.O.S. = SITUATION OPPORTUNITY SOLUTION -- STEP 3: ACT LIKE YOU CARE -- LEARN TO LISTEN* -- KEEP EMPLOYEES INFORMED -- A LISTENING AND INFORMING SURVEY -- BONUS SECTION: Your Unique Style -- FOUR PERSONALITY TYPES -- WHICH PERSONALITY TYPE ARE YOU? -- WHAT EACH PERSONALITY TYPE NEEDS TO BE EFFECTIVE -- WHEN UNDER STRESS -- WHAT'S IN IT FOR YOU? -- HOW TO USE THE STYLES -- STEP 4: RESPECT EMPLOYEES AS PROFESSIONALS -- RESPECT EMPLOYEES' FEELINGS -- RECOGNIZE QUALITY PERFORMANCE -- A TIME FOR YOU! -- BONUS SECTION: The Power of[sup(4)] -- SYNCHRONIZED ENERGY -- THE FUN FACTOR! -- STEP 5: NEVER STIFLE PERSONAL GROWTH -- HOW HIGH IS YOUR I.Q.? -- WHAT IS YOUR ORGANIZATION'S I.Q.? -- HOW DO YOU DO IT? -- ATTITUDE -- COMMITMENT -- GROUND RULES -- HOW DOES YOUR GARDEN GROW? -- Bonus Section: Your Score Sheet -- GOAL SETTING…START HERE! -- YOUR DEVELOPMENT PLAN -- AIM FOR THE TOP -- CONTINUE YOUR CLIMB -- PART IV PRACTICE WHAT YOU'VE LEARNED -- PRACTICE WHAT YOU'VE LEARNED -- TOUCH THEIR HEARTS -- TWO-WEEK CHECKLIST -- THREE-WEEK CHECKLIST -- ONE-MONTH CHECKLIST -- YOUR EMPOWERMENT PLAN.