Table of contents -- Introduction -- Supporting newly-appointed judges: a legal knowledge management case study -- The digital library: a case study in intelligent content management -- Semantic web portals: state-of-the-art survey -- Evaluating user quality and business value of applications using semantic knowledge technology -- Next generation knowledge access -- The DILIGENT knowledge processes -- Management of dynamic knowledge -- Knowledge management and human language: crossing the chasm -- Automated knowledge discovery in advanced knowledge management -- Context-oriented knowledge management: an outlook.