Fundamentals of Performance Improvement: Optimizing Results Through People, Process, and Organizations -- Contents -- List of Figures -- List of Tables -- List of Exhibits -- List of Case Studies -- List of Performance Support Tools -- Acknowledgments -- Foreword-The Practice of Performance Improvement, by Judith A. Hale -- Foreword-Fundamentals of Performance Technology, by Dale Brethower -- Foreword-Performance Improvement Interventions, by William W. Lee -- Introduction -- Section 1: Performance Improvement and the Performance Improvement/HPT Model -- Chapter 1: Overview of Performance Improvement -- Chapter 2: Performance Improvement/HPT Model-An Overview -- Chapter 3: Change Management -- Case Study 1.1: Boutique Marketing Company -- Case Study 1.2: Strategic Performance Management in Georgia Education -- Case Study 1.3: Reducing Municipal Strife Through Engagement -- Case Study 1.4: Amway Corporation: Driving Consistent, Strategic Performance of Distributors Globally -- Case Study 1.5: Using Human Performance Technology (HPT) to Select Projects That Yield Results -- Section 2: Performance Analysis -- Chapter 4: Overview of Performance Analysis -- Chapter 5: Organizational Analysis -- Chapter 6: Environmental Analysis -- Chapter 7: Gap Analysis -- Chapter 8: Cause Analysis -- Case Study 2.1: The Blake Company/Mutschler Kitchens -- Case Study 2.2: Physician Performance Report Accuracy and Timeliness -- Section 3: Intervention Selection, Design, and Development -- Chapter 9: Intervention Selection -- Chapter 10: Learning Interventions -- Chapter 11: Performance Support Interventions -- Chapter 12: Job Analysis/Work Design Interventions -- Chapter 13: Personal Development Interventions -- Chapter 14: HRD Interventions -- Chapter 15: Organizational Communication Interventions -- Chapter 16: Organization Design and Development.

Chapter 17: Financial Systems Interventions -- Chapter 18: Intervention Design -- Chapter 19: Making the Business Case -- Chapter 20: Intervention Development -- Case Study 3.1: No Room for Error -- Case Study 3.2: Acquisition of Westford Bank by Spring Harbor Bank -- Exhibit 3.1: Information Technology Company Aligns Workforce to Business Strategy and Direction -- Section 4: Intervention Implementation and Maintenance -- Chapter 21: Intervention Implementation and Maintenance -- Chapter 22: Techniques for Implementation and Maintenance -- Case Study 4.1: Church Pension Fund: The GREAT Model -- Case Study 4.2: St. Luke Lutheran Church and School -- Section 5: Intervention Evaluation -- Chapter 23: Overview of Evaluation -- Chapter 24: Planning and Conducting Evaluation -- Case Study 5.1: ABC Automotive Company-Dealership Sales and Marketing Academy -- Case Study 5.2: Community Healthcare Association of the Dakotas -- Appendices -- Appendix A: ISPI's Performance Technology Standards -- Appendix B: Certified School Improvement Specialist Standards -- Appendix C: ISPI's Code of Ethics -- Glossary -- About the Authors -- Name Index -- Subject Index.