Front Matter pages i-xxii -- Acknowledgments -- Dedication -- What Business Leaders Are Saying About Blindsided -- Author's Preface to the 2nd Edition -- Foreword by Luke R. Corbett -- Foreword by Daniel Diermeier -- Table of Contents -- PART 1: RESPONSE -- Introduction: Now What Do You Do? -- Chapter 1 Crisis Leadership: The Crisis Whisperer -- Chapter 2 Taking Decisive Action -- Chapter 3 Crisis Containment -- Chapter 4 Order Out of Chaos -- Chapter 5 Crisis Communications -- Chapter 6 Reputation Management -- Chapter 7 Establishing the New Normal -- PART 2: PREPAREDNESS -- Chapter 9 Analyzing Your Foreseeable Risks -- Chapter 10 Evaluating Your Existing Crisis Procedures -- Chapter 11 Organizing New Controls and Drafting Your New Plans -- Chapter 12 Putting Plans and Teams in Action -- Chapter 13 Re-evaluating Your Results -- Chapter 14 A Look Into the Future -- Chapter 15 Incident Checklists -- A Final Word From the Author -- Appendix A: Addressing the Families of the Injured -- Glossary -- Index -- Credits -- About the Author: Bruce T. Blythe.