PREFACE -- ABOUT THE AUTHOR -- ACKNOWLEDGEMENTS -- CONTENTS -- INTRODUCTION -- Does it really matter? -- Corporate governance and CSR -- DR, BC, BCP or BCM? -- CHAPTER 1: THE OPERATIONAL RISK LANDSCAPE FOR BUSINESS AND OTHER ORGANISATIONS -- Weather -- Energy -- Operational risk management -- The risk management process -- CHAPTER 2: WHAT DOES BCM ACTUALLY ACHIEVE? -- Tangible benefits -- CHAPTER 3: AN INCREDIBLY SHORT HISTORY: EARLY DR TO 2011 BCM -- Continuity and resilience -- CHAPTER 4: THE ROLE OF STANDARDS AND INDEPENDENT VALIDATION -- Business continuity standards -- Other standards -- Compliance -- Supply chain -- Corporate governance -- CHAPTER 5: THE MANAGEMENT SYSTEM APPROACH VERSUS A SIMPLE BC PLAN -- CHAPTER 6: PLANNING THE BCMS -- What is a BCMS? -- CHAPTER 7: IDENTIFYING THEORGANISATION'S REQUIREMENTS -- Risk assessment -- Business impact analysis -- CHAPTER 8: STRATEGY AND OPTIONS -- Contingencies -- Physical infrastructure -- Information -- People -- Seasonality -- Incident level -- Output -- CHAPTER 9: INCIDENT AND CRISIS RESPONSE -- Incidents, crises and disasters -- The response organisation -- The response team -- Competencies -- Response plans -- Communications -- Full recovery -- Insurance -- CHAPTER 10: THE ASSURANCE PROCESS -- Exercise programme -- Maintenance programme -- Audit programme -- Management review programme -- Continual improvement -- Summary -- CHAPTER 11: BCM AS A COMPETITIVENESS/ASSURANCE TOOL -- The insurance argument -- Cost-effectiveness -- Peace of mind -- CHAPTER 12: TOOLS AND SOFTWARE -- The BC software market -- What to look for in BC software -- CHAPTER 13: THE NEW WORLD OF SUSTAINABILITY -- The BC software market -- What to look for in BC software -- CHAPTER 13: THE NEW WORLD OF SUSTAINABILITY -- BIA -- Business as usual -- Incident response -- CHAPTER 14: HOW TO DO IT -- Visible programme.

Awareness -- Certification -- Summary -- APPENDIX 1: ACRONYMS -- APPENDIX 2: BUSINESS CONTINUITY POLICY -- Policy statement -- APPENDIX 3: A SIMPLE RISK REGISTER -- APPENDIX 4: INCIDENT RESPONSE PLAN -- Use of this plan -- The crisis management team (CMT) -- Recovery time objectives -- Response and recovery activities -- Ending the business continuity phase -- APPENDIX 5: SCENARIO PLAN -- APPENDIX 6: ACTIVITY RECOVERY PLAN -- APPENDIX 7: DOCUMENT REVIEW AND CONTROL PROCEDURE -- General -- Version control -- Retrieval and distribution -- APPENDIX 8: CORRECTIVE AND PREVENTIVE ACTIONS FORM -- APPENDIX 9: EXERCISE METHODOLOGY/PROCEDURE -- Desktop exercise -- Full exercise -- IT DR exercise -- Continuous improvement -- Reporting requirements -- Exercise programme -- APPENDIX 10: BCM SOFTWARE VENDORS -- APPENDIX 11: SUGGESTED SOFTWARE ENQUIRY FORM -- APPENDIX 12: BCM AUDIT PROGRAMME AND PROCEDURE -- APPENDIX 13: IT DISASTER RECOVERY PLAN/PROCEDURE -- ITG RESOURCES.