Contents -- List of Figures -- List of Tables -- List of Abbreviations -- Acknowledgements -- Introduction -- PART I: When Should We Use Virtual Teams? -- 1 The Move Towards Virtual Working -- 2 What are Virtual Teams? -- 3 Why Virtual Teams? -- 4 What Have Traditional Teams Taught Us? -- PART II: What We Need to Know When Implementing Virtual Teams -- 5 Technology for Virtual Teams -- 6 Why Not Virtual Teams? -- 7 Are Certain Jobs More Suited to Virtual Working than Others? -- 8 Virtual Team Complexity -- 9 Managing Virtual Workers -- 10 Success Strategies -- 11 Communication Strategies -- 12 Supporting the Virtual Team -- 13 Implementing Change -- 14 Survey of Virtual Teams in UK Industry -- PART III: Case Studies of Virtual Teams in Industry -- Introduction -- Conclusions from case studies -- PART IV: Guidelines and Tools for Virtual Team Success -- Introduction -- 1 Produce Personal Profiles -- 2 Develop Virtual Socializing Skills -- 3 Agree a Code of Conduct Protocol -- 4 Agree a Communication Protocol -- 5 Produce a Meetings Protocol -- 6 Generate a Project Implementation Plan -- 7 Plan for Training and Competency -- 8 Produce a Reporting and Recording Protocol -- 9 Design a Central Knowledge Base -- 10 Agree a System for Performance Measurement -- 11 Set a Strategy for Team Evaluation -- 12 Develop Recognition and Reward Policies and Systems -- PART V: Epilogue -- In Conclusion -- Further Resources -- Index.