Cover image for Electronic commerce in the retail sector : from exploratory channel to strategic necessity.
Electronic commerce in the retail sector : from exploratory channel to strategic necessity.
Title:
Electronic commerce in the retail sector : from exploratory channel to strategic necessity.
Author:
Doherty, Neil F.
ISBN:
9781845449872
Personal Author:
Physical Description:
1 online resource (197 pages)
Series:
Volume 34, Issue 4 & 5
Contents:
Cover -- CONTENTS -- EDITORIAL ADVISORY BOARD -- Guest editorial -- Comparing e-service performance across industry sectors -- The provision of delivery information online: a missed opportunity -- Developing a framework for measuring physical distribution service quality of multi-channel and "pure player" internet retailers -- Cross-industry analysis of consumer assessments of internet retailers' service performances -- E-shopping lovers and fearful conservatives: a market segmentation analysis -- Why consumers hesitate to shop online -- The UK grocery business: towards a sustainable model for virtual markets -- E-commerce adoption in the retail sector: empirical insights -- Applying the technology acceptance model to the online retailing of financial services -- New perspectives in internet retailing: a review and strategic critique of the field.
Abstract:
Whilst the Internet is already exerting a considerable impact upon society, in general, it is in the arena of trade and commerce that the Internet's most significant influence has been witnessed. As global competition intensifies, an organization's effective operational performance, and competitive positioning have become more dependent upon its ability to successfully exploit information technologies. Against this background, the Internet, through its high levels of connectivity, reach and adoption, has probably become the most influential of the vast array of technologies available to businesses. Whilst the initial forays of most retailers into the world of web-based retailing could be classed as small scale, exploratory and tentative, the success of the Internet over the past ten years has placed electronic commerce at the centre of their strategic thinking. The goal for this e-book is to deliver a coherent collection of papers that provide significant new insights into how the retail sector is responding to the challenges posed by the Internet and how individual retail organisations are integrating it into their corporate strategies.
Local Note:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
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