CONTENTS -- EDITORIAL BOARD -- Editorial -- Editorial: the birth of a journal -- Editorial by Keith Howard -- Editorial by Bob Hollier -- An agenda for research on the flexibility of manufacturing processes -- Manufacturing process flexibility revisited -- The flexibility of manufacturing systems -- The changing nature of operations flexibility -- Alternative paradigms for manufacturing strategy -- Paradigms of manufacturing strategy re-visited -- Performance measurement system design -- Service operations management: from the roots up -- E-business strategy -- Reconsidering e-business strategy and the impact on supply chains -- List of reviewers -- Note from the publisher.