CONTENTS -- ACKNOWLEDGMENTS -- 1 Getting the Best from Employees -- The Success Equation -- Using This Book to Coach Successfully -- 2 The What, Why, and When of Coaching -- What Is the Tool of Coaching? -- Coaching versus Therapy -- When to Coach and When Not to Coach -- To Coach or Not to Coach-Case Studies -- 3 How to Coach and W.I.N. B.I.G.! -- The Coaching Process -- Coaching Questions -- The W.I.N. B.I.G. Coaching Formula -- Coaching Frequently Asked Questions -- 4 The Tenets of Coaching -- Coaching Mindset -- Coaching Actions -- Coaching Tricks of the Trade -- The Seven Tenets of Coaching Mindset -- The Seven Tenets of Coaching Actions -- The Seven Tenets of Coaching Tricks of the Trade -- 5 How Do I Use This Book? -- Using This Book as a Resource to Coach Employees and Colleagues -- Using the Book as a Tool to Give to Employees to Kick-Off and/or Support Coaching -- Using This Book as a Tool to Coach Yourself -- 6 W.I.N. B.I.G. Questions for Specific Coaching Situations -- Interpersonal Problems -- Motivation -- Time Management -- Dealing with Conflict -- Clarifying Goals -- (Lack of ) Available Resources -- Developmental Opportunities -- Life Balance -- Conflicting Priorities -- Delegation -- Increasing Confidence -- 7 W.I.N. B.I.G. Questions for Any Coaching Situation -- Wonder about Root Cause-Discovery -- Investigate Wants-Vision -- Name Possible Solutions-Problem Solving -- Build a Plan-Action -- Insure Action-Accountability -- Give Affirmation-Validate -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- About the Authors.