Cover -- Title Page -- Contents -- Acknowledgments -- About the Website -- Foreword -- Introduction -- Chapter 1: Systems Librarianship 101: Defining Systems Librarianship -- Library Skills and Communication -- Yes, You Are a Systems Librarian -- Establishing Competencies -- Systems Librarians As Change Agents -- Chapter 2: Systems Librarianship 102: Desktop Software You May Need to Master -- Open Source Software -- Operating Systems -- Productivity Software -- Web Browsers -- Chapter 3: Systems Librarianship 103: Web Applications You May Need to Master -- Web Design -- Programming -- Cloud Computing -- Virtual Reference -- Chapter 4: Systems Librarianship 104: Other Technical Areas You May Need to Master -- Integrated Library System Management -- Mobile Computing -- Networking -- Troubleshooting -- Antivirus and Workstation Security -- Miscellaneous Issues -- Chapter 5: Organization of Knowledge -- Inventorying -- Licensing -- Support Information -- Statistics -- Documentation -- Chapter 6: Research Techniques -- Resources -- Techniques -- Dealing With Technical Support -- The Support Interview -- Researching Technology Purchases -- Chapter 7: Networking -- Online Discussion Groups -- Social Networks -- Interest Groups -- Associations and Conferences -- Informal Networks -- Developing Networking Skills -- Collaboration -- Chapter 8: Instruction Techniques -- Adult Learners -- Training Techniques -- Training Staff -- Training Patrons -- Ad Hoc Opportunities -- Setting Up Sessions -- Online Training -- Screencasts and Video Blogs -- Setting Boundaries -- Chapter 9: Independent Study -- Online Classes and Tutorials -- Community College and Computer Training Center Classes -- Local Workshops -- Library Schools -- Self-Education -- Current Awareness -- Funding Training Opportunities -- Chapter 10: Administration and Management.

Creating a Technology Plan -- Buying Software -- Managing Systems Staff -- Chapter 11: Integrated Library System Migration -- Selecting a Vendor and/or Product -- Data Cleanup -- Staff Training -- Computer Upgrades -- Patron Training -- Usability Testing -- Changing Over -- Chapter 12: Life Lessons -- Finding a Job -- Branching Out -- Negotiating a Promotion (or a Raise) -- Technostress -- Ethics -- Conclusion -- Appendix A: Accidental Systems Librarian Survey -- Appendix B: Recommended Reading -- Appendix C: Websites -- About the Author -- Index.