Cover -- Title page -- Copyright page -- Contents -- Dedication -- Foreword -- Introduction -- The Six Moments -- The Book's Structure -- The Process -- Our Experience -- CHAPTER ONE: Get Angry, Not Stupid -- Our Promise -- Recognize the Moment -- Thinking and Feeling -- The Anatomy of Anger -- Be Angry with the Right Person -- Step Up -- Respond . . . Don't React -- Leaping to Judgment -- Managing Your Emotions -- Leveraging Anger -- Supermarket Sensitivity -- In Position to Lead -- Questions, Questions, Questions -- Summary of Key Learnings in Chapter One -- Your Next Steps to Step Up and Use Anger Intelligently -- CHAPTER TWO: Avoid Terminal Politeness -- Our Promise -- Recognize the Moment -- Optimizing Conflict -- The Need to Be Liked -- The Need to Be Right -- Step Up -- Be Curious -- Focus on Transforming Yourself -- Attack the Idea and Not the Person -- Really Listen -- Summary of Key Learnings in Chapter Two -- Your Next Steps to Step Up and Avoid Terminal Politeness -- CHAPTER THREE: Decide Already -- Our Promise -- Recognize the Moment -- Don't Wait for Perfection -- The Why of Indecisiveness -- Managing Anxiety -- Step Up -- About Making Decisions -- About Communicating Decisions -- About Managing Anxiety -- Summary of Key Learnings in Chapter Three -- Your Next Steps to Step Up and Become More Decisive -- CHAPTER FOUR: Act When You Are the Problem -- Our Promise -- Recognize the Moment -- Mental Models -- Cognitive Biases -- Step Up -- Recognize Your Mental Models -- Get Assessed -- Ask the "Magic Wand" Question -- Pay Attention to What You Ignore -- Read More Than One Book at a Time -- Understand Someone You Don't Understand -- Learn New Things -- Become Comfortable with Uncertainty -- Discover a Need for Change -- Summary of Key Learnings in Chapter Four -- Your Next Steps to Step Up and Catalyze Change in Yourself and Others.

CHAPTER FIVE: Leverage Pessimism -- Our Promise -- Recognize the Moment -- Calculate the Burn Rate -- The Three P's -- Pessimism Is Not a Disease -- Optimism Is Not the Same as Positivity -- Empathy Is Critical -- Step Up -- Pessimists Have Their Place -- Some Conflict Is Healthy -- Ask, "Is It True?" -- Insert Some Pessimism -- Conduct a "Pre-Mortem" -- When Feelings Are Facts -- How to Handle Objections -- Recognize When Enough Is Enough -- Summary of Key Learnings in Chapter Five -- Your Next Steps to Step Up and Leverage Pessimism in Your Organization -- CHAPTER SIX: Reverse Momentum -- Our Promise -- Recognize the Moment -- The Unforgiving Culture -- Groupshift -- Familiarity Bias -- Step Up -- Identify Redundant Interactions -- Apply ABCDE -- Ask, "What Would It Take?" -- State It Once -- Choose Your Thoughts -- Summary of Key Learnings in Chapter Six -- Your Next Steps to Step Up and Reverse the Momentum of Negative Interactions -- Conclusion: Create Emotional Safety -- Our Promise -- Getting Good Intel -- It Isn't All About You -- Why It Works -- Two Keys -- Breathing-In Moments -- The Right Balance -- Recognize the Signs -- Take a Time-Out (for Yourself) -- Prioritize -- Focus on Solutions Rather Than Mistakes -- Summary of Key Learnings in the Conclusion -- Your Next Steps to Step Up and Create Emotional Safety -- Next Steps -- Notes -- Acknowledgments -- About the Authors -- Index.