Contents -- Forward -- Preface -- I hope you enjoy yourself -- This is a huge subject -- Finding your way around this book -- Acknowledgments -- 1 Software Quality Matters -- 1.1 Defining software quality 1 -- 1.2 Fundamental concepts of excellence 5 -- 1.3 EFQM Excellence Model 7 -- 1.4 ISO 9000:1994 and ISO 9000:2000 10 -- 1.5 IT maturity modelsŠCMMâ and relations 11 -- 1.6 Team Software Process and Personal Software Process 12 -- 1.7 Bringing the models together 13 -- 2 Defining the Software Team -- 2.1 Teams in disunity 17 -- 2.2 Defining the team 19 -- 2.3 Interaction between the groups and within each group 22 -- 3 Roles and Quality: Customers -- 3.1 Introducing the customers 31 -- 3.2 Who could be in this group? 32 -- 3.3 Quality viewpoint 38 -- 3.4 Quality framework using the EFQM Excellence Model 39 -- 3.5 Communication between the customers and other groups 45 -- 3.6 Summary of the group 47 -- 4 Roles and Quality: Managers -- 4.1 Introducing the managers 51 -- 4.2 Who could be in this group? 52 -- 4.3 Quality viewpoint 53 -- 4.4 Quality framework using the EFQM Excellence Model 54 -- 4.5 Communication between the managers and other groups 68 -- 4.6 Summary of the group 73 -- 5 Roles and Quality: Builders -- 5.1 Introducing the builders 77 -- 5.2 Who could be in this group? 79 -- 5.3 Quality viewpoint 80 -- 5.4 Quality framework using the EFQM Excellence Model 86 -- 5.5 Communication between the builders and other groups 95 -- 5.6 Summary of the group 96 -- 6 Roles and Quality: Measurers -- 6.1 Introducing the measurers 101 -- 6.2 Who could be in this group? 106 -- 6.3 Quality viewpoint 106 -- 6.4 Quality framework using the EFQM Excellence Model 113 -- 6.5 Communication between the measurers and other groups 125 -- 6.6 Summary of the group 128 -- 7 Roles and Quality: Supporters -- 7.1 Introducing the supporters 131.

7.2 Who could be in this group? 133 -- 7.3 Quality viewpoint 134 -- 7.4 Quality framework using the EFQM Excellence Model 136 -- 7.5 Communication between supporters and other groups 146 -- 7.6 Summary of the group 147 -- 7.7 Summary of all the groups 148 -- 8 The Life Span of a Software System -- 8.1 Life span or life cycle? 153 -- 8.2 Entry and exit criteria between stages 157 -- 8.3 Changes in quality viewpoints across the life span of a system 158 -- 9 Start-up for a Software-Development Project -- 9.1 Start-upŠdescription 161 -- 9.2 Start-up viewpoints 163 -- 9.3 Entry criteria for start-up 164 -- 9.4 Start-upŠtypical activities 165 -- 9.5 Exit from start-up stage 178 -- 10 Software-Development Life Cycle -- 10.1 Software-development life cycleŠdescription 181 -- 10.2 SDLC viewpoints 184 -- 10.3 Entry criteria for SDLC 186 -- 10.4 SDLCŠtypical activities 190 -- 10.5 Entry and exit points within the SDLC 195 -- 10.6 SDLC models 195 -- 10.7 Quality views and the modelsŠwhy we might wish 10.7 to combine models 204 -- 10.8 Exit from the SDLC 208 -- 10.9 Conclusion 211 -- 11 Delivery and Support When Going Live -- 11.1 DeliveryŠdescription 215 -- 11.2 Delivery viewpoints 218 -- 11.3 Entry criteria for delivery 221 -- 11.4 DeliveryŠtypical activities 221 -- 11.5 Exit from delivery 226 -- 11.6 Conclusion 226 -- 12 The Life of a System Postdelivery -- 12.1 PostdeliveryŠdescription 229 -- 12.2 Delivery viewpoints 231 -- 12.3 Entry criteria for postdelivery 233 -- 12.4 PostdeliveryŠtypical activities 233 -- 12.5 Exit from postdelivery 244 -- 12.6 Conclusion 244 -- About the Author -- Index.