Front Cover -- Logistics Operations and Management -- Copyright Page -- Contents -- List of Contributors -- Part I: Introduction -- Chapter 1 Overview -- 1.1 History -- 1.2 Definition of Logistics -- 1.3 Evolution of Logistics Over Time -- 1.4 Other Logistical Books -- 1.5 The Focus of This Book -- 1.6 Organization -- 1.7 Audiences -- Chapter 2 Physical Flows -- 2.1 The Transportation System -- 2.2 Physical Nature of the Product -- 2.3 Channels of Distribution -- 2.4 Warehousing and Storage -- Part II: Strategic Issues -- Chapter 3 Logistics Strategic Decisions -- 3.1 Strategy -- 3.2 Strategic Planning -- 3.3 Logistics -- 3.4 Logistics Decisions -- 3.5 Logistics Planning -- 3.6 Logistics Strategic Decisions -- 3.7 Tools of Strategic Decision Making -- 3.8 Logistics Strategic Flexibility -- 3.9 Summary -- Chapter 4 Logistics Philosophies -- 4.1 Lean Logistics -- 4.2 Agile Logistics -- Chapter 5 Logistics Parties -- 5.1 Third-Party Logistics: An Overview -- 5.2 New Generations of Logistics Parties -- 5.3 3PLs: Theories and Conceptualizations -- 5.4 Concluding Remarks -- Chapter 6 Logistics Future Trends -- 6.1 Main Influencing Issues -- 6.2 Future Trends in Some Logistics Sectors -- 6.3 Future Trends in Technical Reports -- Part III: Tactical and Operational Issues -- Chapter 7 Transportation -- 7.1 Basic Aspects in Transportation Systems -- 7.2 Classification of Transportation Problems -- 7.3 Case Study: An Application of Cost Analyses for Different Transportation Modes in Turkey -- Chapter 8 The Vehicle-Routing Problem -- 8.1 Definitions and Applications -- 8.2 Basic VRP Variants -- 8.3 Solution Techniques for Basic VRP Variants -- 8.4 Other Variants of VRP -- 8.5 Case Studies -- Chapter 9 Packaging and Material Handling -- 9.1 Material Handling -- 9.2 Packaging -- 9.3 Case Study -- Chapter 10 Storage, Warehousing, and Inventory Management.

10.1 The Reasons for Storage Inventory -- 10.2 The Role of Distribution Centers and Warehouses in Logistics -- 10.3 Warehouse Location -- 10.4 Warehouse Design -- 10.5 Types of Warehouses -- 10.6 Warehouse Components -- 10.7 Warehouse Tasks and Activities -- 10.8 Inventory Management -- 10.9 Virtual Warehouses -- Chapter 11 Customer Service -- 11.1 Customer-Service Definition -- 11.2 What Is Behind the Growing Importance of Customer Service? -- 11.3 Customer-Service Elements -- 11.4 Order-Cycle Time -- 11.5 Developing a Policy for Customer Service -- 11.6 Measuring Customer-Service Performance -- Part IV: Special Areas and Philosophies -- Chapter 12 Logistics System: Information and Communication Technology -- 12.1 The Importance of Information in Logistics -- 12.2 Logistic Information System -- 12.3 Logistics Information and Communication Technology -- 12.4 Conclusion -- Chapter 13 Reverse Logistics -- 13.1 The Literature on RL -- 13.2 Review of Various Aspects of RL -- 13.3 Information Technology for RL [3] -- 13.4 RL and Vehicle Routing [30] -- 13.5 Quantitative Models for RL [8] -- 13.6 Classification of Product Recovery Networks [9] -- Chapter 14 Retail Logistics -- 14.1 Overview -- 14.2 Typology -- 14.3 Techniques -- 14.4 Future Trends -- 14.5 Case Study -- Chapter 15 Humanitarian Logistics Planning in Disaster Relief Operations -- 15.1 Introduction -- 15.2 Disasters -- 15.3 Disaster Management System Cycle -- 15.4 Humanitarian Logistics -- 15.5 Humanitarian Logistics Problems -- 15.6 Coordination of Humanitarian Logistics Systems -- 15.7 Performance Measurement of Humanitarian Logistics Systems -- 15.8 Case Studies and Learned Lessons -- 15.9 Conclusion -- Chapter 16 Freight-Transportation Externalities -- 16.1 Introduction -- 16.2 Freight-Transportation Trends and Costs -- 16.3 Over-the-Road Freight-Transportation Externalities.

16.4 Policies to Reduce Externalities -- 16.5 Conclusion -- Chapter 17 Robust Optimization of Uncertain Logistics Networks -- 17.1 A Literature Review on RO -- 17.2 Optimization Under Uncertainty -- 17.3 RO of Logistics Networks -- 17.4 Challenges of RO -- Chapter 18 Integration in Logistics Planning and Optimization -- 18.1 Logistics Planning and Optimization Problem -- 18.2 Significance of Integrated LP -- 18.3 Issues in Integrated LP -- 18.4 An Integrated LP Model -- 18.5 Optimization Tools and Techniques -- 18.6 A Case Study -- Chapter 19 Optimization in Natural Gas Network Planning -- 19.1 Introduction -- 19.2 Natural Gas Network Problems -- 19.3 Survey on Application of Optimization -- 19.4 Case Studies -- 19.5 Conclusions and Directions for Further Research -- Chapter 20 Risk Management in Gas Networks: A Survey -- 20.1 Structure of Gas Networks -- 20.2 The Vulnerabilities and Risks of Gas Networks -- 20.3 How to Manage Risks in Gas Networks? -- Chapter 21 Modeling the Energy Freight-Transportation Network -- 21.1 Introduction -- 21.2 Energy Freight-Transportation Network -- 21.3 Case Studies -- 21.4 Conclusions and Directions for Further Research.