Cover -- LIBRARIES IN THE TWENTY-FIRST CENTURY: Charting new directions in information services -- Copyright -- Contents -- Acknowledgements -- Figures and tables -- Introduction -- Chapter outline -- References -- PART I: Library and information agencies in the twenty-first century: case studies -- CHAPTER 1 The evolving public library -- The public library mission -- Services offered and staff required -- Public library collections -- Library facilities -- Cataloguing and processing of material -- Funding of public libraries and their relationship to state and local government -- Trends and issues for public libraries -- Conclusion -- References -- CHAPTER 2 Teacher librarians and the school library -- The learning and teaching context of school libraries -- The school library mission -- Standards for school libraries -- The role of the teacher librarian -- Information literacy in schools -- Collection development in school libraries -- Information services to students and teachers -- The school library website and school intranet -- Conclusion -- References -- CHAPTER 3 Higher education libraries -- Mission of higher education libraries -- Policy and regulation -- Student population -- Learning and teaching -- Quality assurance -- Resource sharing -- Research -- Academic publishing -- Workforce planning -- Higher education libraries in regional Australia: a case study -- Conclusion -- References -- CHAPTER 4 Special libraries and information services -- Special libraries in Australia -- Competencies of special librarians -- Core competencies -- Professional competencies -- Personal competencies -- Law libraries -- Parliamentary libraries -- Challenges for special libraries -- Conclusion -- References -- CHAPTER 5 National, state and territory libraries: information for the nation -- National & State Libraries Australasia (NSLA).

Collections: building and preserving -- Digital collecting and preservation -- Access to collections and information services -- Australia's national infrastructure -- Libraries Australia: national access to forty million resources -- PictureAustralia -- Other collaborative resource discovery services -- Relationship with public libraries -- Development of digital collections for national access -- Supporting research at the national level -- National planning: Peak Bodies Forum and a national agenda -- Delivering services to users in the twenty-first century -- References -- PART 2: Library and information services in the twenty-first century -- CHAPTER 6 Creating desire: bringing the library client and the librarian together -- Information seekers and their information needs -- Information needs and the information seeker's situation -- Factors affecting the decision whether or not to seek help -- Seeking of information that is most accessible -- The information seeker's preference for interpersonal sources -- Information seekers and the need for emotional support -- People follow habitual patterns in seeking information -- Motivating the information seeker -- Choosing the source -- Asking for help -- Receiving the desired answer -- Communication and the reference interview -- Ensuring successful librarian-user interaction -- Approachability -- Interest -- Listening and enquiring -- Searching -- Follow-up -- Reference service in different library settings -- Future of librarian-user interaction -- Conclusion -- References -- CHAPTER 7 Information sources -- Internet directories -- Search engines -- Bibliographies -- Indexing and abstracting databases -- 'Ready reference' information sources -- Almanacs and yearbooks -- Encyclopedias -- Dictionaries -- Biographical sources -- Geographical sources -- Directories of organisations.

Government publications -- Audiovisual materials -- Evaluation of sources -- Conclusion: the future of information sources -- References -- CHAPTER 8 Current issues in library collecting -- Libraries and collection management policy -- Libraries and other collecting agencies -- Collection assessment -- Selection of library resources -- Suppliers and subscription agents -- Cooperative collecting -- Digital collections, including e-journals -- The 'big deal' and consortia -- Institutional repositories -- Care of library material -- Special collections -- Deselection -- Space and storage -- Conclusion -- References -- CHAPTER 9 Information access -- Organisation and retrieval -- Online and hybrid IR systems -- Directories -- Databases -- Search engines -- Computerisation and human indexers -- Manual IR systems -- Indexing -- Vocabulary control -- Descriptive cataloguing and bibliographic description -- Archival description -- Authority control -- Subject indexing -- Classification -- Metadata -- MARC (machine-readable cataloguing) -- Information architecture -- The future of information organisation -- References -- CHAPTER 10 Library and information systems: a work in progress -- Trends in library technology -- The integrated library management system (ILMS) -- Portals -- Digital repositories -- Open source -- Conclusion -- References -- PART 3:The information environment in the twenty-first century -- CHAPTER 11 Beyond the corporate library: information management in organisations -- Information acquisition -- Information organisation -- Current awareness and environmental scanning -- Resource evaluation -- Quality control -- Requirements analysis -- Information policy -- Conclusion -- References -- CHAPTER 12 Evidence and memory: records services and archives -- What are records and archives? -- Libraries, records and archives.

Archives and community advocacy -- Recordkeeping standards -- Cooperation between Australian recordkeeping authorities -- Recordkeeping in a digital world -- Metadata and descriptive standa -- Developing recordkeeping theory -- Recordkeeping professionals and professional associations -- Conclusion -- References -- CHAPTER 13 Information literacy and the leveraging of corporate knowledge -- Conceiving information literacy: a research perspective -- Information literacy in an educational context -- Information literacy instruction in libraries -- Information literacy instruction in the curriculum -- Information literacy as a measurable phenomenon -- Workplace conceptions of information literacy -- Firefighter study -- Textual information -- Social forms of information -- Physical forms of information -- Issues and themes in workplace information literacy -- Knowledge management and the learning organisation -- Conclusion -- References -- CHAPTER 14 The historical perspective: where we've come from -- Why study Australian library history? -- How do we structure history? -- What library history has been published? -- The evolution of libraries -- The evolution of libraries in Australia: the case of public libraries -- Coda: the past and the future -- References -- CHAPTER 15 The social, political and cultural context of libraries in the twenty-first century: an overview -- From post-industrial to knowledge societies -- Cultural diversity in a networked world -- Australia as an information economy -- The citizen of the information society -- Knowledge and the culture of global information -- The postmodern information environment -- A global public sphere and collective intelligence -- The library as postmodern institution -- References -- CHAPTER 16 Ethics and law for information practice -- Ethics and ethical practice -- History of information ethics.

Professional values in library and information work -- Codes of practice -- Australian law -- Intellectual property -- Censorship -- Privacy -- Freedom of Information -- National security -- Information ethics and legal obligations -- Human rights and responsibility -- Information production -- Information collection and classification -- Information access and dissemination -- Professional responsibility -- Conclusion -- References -- CHAPTER 17 Library managers today: the challenges -- External and internal analysis -- Performance measurement -- Costs and budgetary issues -- The changing nature of collections -- Convergence and competition -- Client needs and expectations - library users and non-users -- Marketing and image -- The marketing plan -- Product -- Pricing -- Promotion -- Place -- Goal of the marketing plan -- Structures and flexibility -- Staffing -- Casualisation of staffing -- Ageing of the workforce -- Succession planning -- 'Credential creep' -- Outsourcing -- Merging departments -- Performance appraisal/management -- Professional development -- Staff recruitment -- Conclusion -- References -- CHAPTER 18 Education for library and information service -- Historical perspectives of LIS education -- History of LIS education in Australia -- Course recognition issues -- LIS student issues -- LIS educator issues -- Curriculum issues -- LIS research and LIS practice issues -- Conclusion -- References -- CONCLUSION From people's university to information for all -- Library and information agencies -- Achieving agency -- The agency of libraries and information services -- Final conclusion -- References -- Appendices -- Appendix 1 The NSLA libraries - some basic facts -- Appendix 2: Australian law - overview of legislation discussed in Chapter 16 -- Glossary -- Biographical notes on contributors -- Index.