Facilities Change Management -- Contents -- Preface -- Contributors -- 1 Facilities Change Management in Context -- Chapter Overview -- 1.1 Forces of Change Affecting the Built Environment -- 1.2 Inertia and Change -- 1.3 Understanding the S-curve -- 1.4 The Context of Change -- 1.4.1 State Versus Direction -- 1.5 Facilities Management and the Business of Change -- 1.6 The Scope of Facilities Change Management -- 1.7 Replacing Like with Unlike -- 1.8 The Intelligent Client -- 1.9 The Change Management Cycle -- 1.9.1 Recognise -- 1.9.2 Evaluate -- 1.9.3 Adjust -- 1.9.4 Carry Out -- 1.9.5 Track -- 1.9.6 Treasure -- 1.10 Summary -- References -- 2 Change Readiness -- Chapter Overview -- 2.1 Service Providers and Partnering -- 2.2 Outsourcing Relationships -- 2.3 The FM Supply Chain -- 2.4 Flexibility in Support of Change Readiness -- 2.5 Building Design Decisions and Flexibility -- 2.6 Types of Flexibility -- 2.7 Conclusions -- References -- 3 Form, Function and the Economics of Change -- Chapter Overview -- 3.1 Introduction -- 3.2 Changing Demands -- 3.3 Designing for Adaptability -- 3.4 Adaptive Re-use -- 3.5 Conclusions -- 3.6 Acknowledgements -- References -- 4 The Change Management Challenge in Growth Firms -- Chapter Overview -- 4.1 Introduction -- 4.2 The Dynamic Relation of Facilities Management Variables and Growth Firms -- 4.3 The External Factors Relevant to FM -- 4.4 External Factors Relevant to FM Requirements -- 4.5 Discerning the Relevance of Needs -- 4.6 Summary -- References -- 5 The Business of Space -- Chapter Overview -- 5.1 Introduction -- 5.1.1 Space as a Business Resource -- 5.1.2 Technology and Its Impact on the Corporate Workplace -- 5.2 Context of Space Planning and Management -- 5.2.1 Business Management and Economic Drivers -- 5.2.2 Business Planning and Space Planning.

5.3 Strategic Space Planning --- The Accommodation Strategy -- 5.4 Assessing Demand --- Organisational Needs -- 5.5 Assessing Supply --- Premises Audit -- 5.6 Reconciling Demand and Supply --- Facilities Solutions -- 5.7 Maintaining Strategic Relevance -- 5.8 The Need for Dialogue -- 5.9 Managing Occupancy Cost --- Monitoring Utilisation -- 5.10 Managing Space Demand Over Time -- 5.10.1 Future Role of Work and Workplace Design -- 5.10.2 Implications on Workplace Management -- 5.11 Acknowledgements -- References -- 6 Project Inception: Facilities Change Management in Practice -- Chapter Overview -- 6.1 Introduction -- 6.2 Project Inception -- 6.3 Definition of Project Inception -- 6.4 The Decision to Build -- 6.5 Framework for the Decision to Build -- 6.6 Gaps/Discontinuity in the Process -- 6.7 Model of the Project Inception Process -- 6.8 Performance Briefing -- 6.9 Example Performance Brief -- 6.10 Summary -- Appendix A: Key Performance Criterion -- Service Delivery (including effectiveness of individual service) -- Key Performance Criterion -- Accessibility -- References -- 7 Pre-design Evaluation as a Strategic Tool for Facility Managers -- Chapter Overview -- 7.1 Introduction -- 7.2 The Pre-design Evaluation Stage -- 7.3 Pre-design Evaluation: Methods and Techniques -- 7.3.1 Facility Audit (Performance Evaluation of the Building Infrastructure) -- 7.3.2 Space Audit (Performance Evaluation of the Physical Occupation) -- 7.3.3 Survey and Analysis of the Legislative Restrictions -- 7.3.4 Financial Feasibility Studies -- 7.3.5 User Satisfaction Evaluation -- 7.3.6 Data Gathering for the Project Briefing -- 7.3.7 Design Team Briefing (Focus on the Definition of the Design Team) -- 7.3.8 PDE final report -- 7.4 Case Study Example -- 7.5 Conclusions -- References -- 8 Implementing Change -- Chapter Overview -- 8.1 Participation in the Move.

8.2 The Project Team and Preparing the Stage -- 8.3 Alternative Workplace Strategies and Space Utilisation -- 8.4 Communication -- 8.5 Change Management Theory -- 8.6 Communication in Change Management -- 8.7 Communication Methods/Mediums -- 8.8 Case Study -- 8.9 Communication Methods Used -- 8.10 Feedback -- 8.11 Satisfaction with Method Used -- 8.11.1 Communicating Impact and Reason for Change -- 8.11.2 Suggested Methods for Improving Communication -- 8.12 Satisfaction -- 8.13 Communication of Change Not Appropriate or Effective -- 8.13.1 Case Study: Conclusion and Recommendations -- 8.14 Recommendations -- References -- 9 User Empowerment in Workspace Change -- Chapter Overview -- 9.1 The 'Science' of User Participation -- 9.2 Facilities Managers and User Participation -- 9.3 The New Workspace Opportunity -- 9.4 Principles of Workspace Transformation -- 9.4.1 Transformation as Imperative -- 9.4.2 Play Out the Process -- 9.4.3 Embrace Conflict -- 9.4.4 Avoid the Default -- 9.4.5 Not a Zero-sum Game -- 9.4.6 Empowerment is Key -- 9.4.7 Change is Positive -- 9.5 Results of Empowering Building Users -- References -- 10 Post-occupancy Evaluation of Facilities Change -- Chapter Overview -- 10.1 Introduction -- 10.2 Aims and Objectives of Poe -- 10.2.1 Testing Aims and Expectations -- 10.2.2 Exploration and Testing of Theory -- 10.2.3 Improving Understanding of Decision-making Processes -- 10.2.4 Database of Reference Projects -- 10.2.5 Input to Existing or New Decision-making Processes -- 10.2.6 Tools, Design Guidelines and Policy Recommendations -- 10.3 Data-collection Methods -- 10.3.1 WODI Light -- 10.3.2 WODI Light Performance Indicators: Satisfaction and Dissatisfaction -- 10.3.3 Workplace Game -- 10.3.4 Space Utilisation Monitor (SUM) -- 10.4 Application in Practice: A Case Study -- 10.4.1 Context and Aims of the Case Study.

10.4.2 Data Collection -- 10.4.3 Moving in -- 10.4.4 Post-occupancy Evaluation -- 10.4.5 Lessons Learned -- 10.5 Concluding Remarks -- References -- 11 Change and Attachment to Place -- Chapter Overview -- 11.1 The Age of Everything -- 11.2 Loss and Grief -- 11.3 Is Place Attachment Healthy? -- 11.4 Dimensions of Place Attachment -- 11.5 The Process of Place Attachment -- 11.6 Evidence of Place Attachment and Territoriality in the Workplace -- 11.6.1 Employees' Predisposition to Change -- 11.6.2 Attitudes Towards Existing Workspaces -- 11.6.3 Retrospective Views of the Change -- 11.7 Findings -- 11.8 Implications -- References -- 12 Change Management and Cultural Heritage -- Chapter Overview -- 12.1 Introduction -- 12.2 Cultural Heritage -- 12.2.1 Cultural Significance -- 12.3 Cultural Heritage Management -- 12.3.1 Cultural Heritage Assessments -- 12.3.2 Cultural Heritage Impact Assessments -- 12.4 Change Management and Cultural Heritage -- References -- Index.