Cover Page -- Title -- Copyright -- Contents -- List of figures -- Acknowledgements -- 1 Introduction -- The emotional organization -- The purpose of this book - and who should read it -- How this book is organized -- How to use this book -- References -- 2 Where does emotion come from? -- Learning objectives -- Emotion perspectives -- Conclusion -- Further reading -- References -- PART 1 ORGANIZING WITH EMOTION -- 3 Recruiting emotion -- Learning objectives -- Prescribing emotion -- The (sour) fruits of emotional labour -- Reducing the costs of emotional labour -- Giving and receiving emotion -- Conclusion -- Further reading -- References -- 4 Being emotionally intelligent -- Learning objectives -- The appeal -- Roots and applications -- Measuring emotional intelligence -- Increasing emotional intelligence -- Conclusion: whither emotional intelligence? -- Further reading -- References -- 5 Virtually emotion -- Learning objectives -- Cyberspace and emotion -- Types of virtual work -- Virtual teams -- Feeling and flaming through the machine -- Conclusions: virtual futures -- Further reading -- References -- 6 Leading and following - with emotion -- Learning objectives -- Why follow a leader? -- The crafting of charisma -- Fear and envy in leadership -- Vulnerable leaders: 'you never show you can't cope' -- Conclusion -- Further reading -- References -- 7 Emotion and decisions -- Learning objectives -- Unfolding feelings -- The demise of rationality -- Feeling forwards and looking back -- The right mood -- Negotiating - passions across the table -- Dire choices … on speaking out -- The commitment trap -- Toxic and inflammatory decisions -- Conclusion -- Further reading -- References -- 8 Emotion and change -- Learning objectives -- The changing experiences of change -- Anxiety and change -- Resistance and change -- Changing the culture.

Conclusion -- Further reading -- References -- PART 2 EMOTIONAL INJURIES -- 9 Stress as emotion and fashion -- Learning objectives -- The contexts of stress -- What makes stress stressful? -- Threat, stress and performance -- Personality or social context? -- Burnout - the final injury? -- Making it better? -- Conclusion -- Further reading -- References -- 10 Bullying and violence at work -- Learning objectives -- Understanding bullying -- Working directly with violence -- Conclusion -- Further reading -- References -- 11 Sexual harassment -- Learning objectives -- Power and the male imperative -- Offensiveness and feelings -- Contexts: the hotel, the refinery and the university -- Conclusions -- Further reading -- References -- 12 Downsized -- Learning objectives -- The downsizing phenomenon -- The emotional realities of downsizing -- Survivor syndrome -- Network destruction and holes -- The motivational paradox -- Conclusion -- Further reading -- References -- Concluding reflections -- Moving on -- Refocusing -- Index.