Extraordinary Outcomes: Shaping an Otherwise Unpredictable Future -- Contents -- 1. Skills and Talent Are Not Enough: Engage the Head and the Heart -- Stars and Success -- Reflection -- Lack of Purpose -- Lack of System -- We Begin with the End -- What Awaits -- 2. Connect to a Compelling Purpose: Fuel Curiosity and Ignite Future-Focused Thinking -- The Purpose of Purpose -- Purpose and Meaning -- Work with Purpose -- Team USA Finds Its Purpose -- Purpose in an Organization -- Leaders Inspire with Purpose -- Crafting a Statement of Purpose -- Team Purpose -- Finding Nobility of Purpose -- Tap into Uniqueness -- Objectives, Goals, Targets -- Individual Purpose -- Finding Your Own Purpose -- Question Your Wants versus Your Cans -- Challenge Your Elephant Beliefs -- Purpose Has No Age Limit -- Expand Your Universe to Find Purpose -- Purpose, Happiness, and Well-Being -- Evolution of Purpose -- Continuous Evolution of Purpose -- Vigilance to Redefine Purpose -- Define Purpose -- 3. Galvanize Your Team: Forge Tightly Aligned Teams Poised for Seamless Action -- The Team as Organism -- Forging a Team Identity -- Building Your Team Standards -- Universal Values to Establish Standards -- Trust -- Intent Is Not Enough -- Transparency Builds Trust -- Vulnerability Builds Trust -- Trusting New Team Members -- Gaining the Trust of Others -- Trust, Economic Development, and National Well-Being -- Respect -- Names -- Active Listening -- Divided Attention -- Time and Attention Management -- Dignify the Detail Doers -- Equality -- ``Please ́́and ``Thank You ́́-- Integrity -- Empathy -- Diversity -- Empathy: Thinking inside the Other Person's Box -- Inclusion -- The Pain of Exclusion -- Communication -- Clarity -- Tell a Story -- Stories Keep Our Attention -- The PowerPoint Curse -- Conversation Stoppers -- Just say YO -- Fluidity.

Standards Are Unique to Each Team -- 4. Amplify the Positive: Foster Resilience, Engagement, and Sustainable Change -- Breathe Life into Standards -- Celebrate Daily -- The Daily Huddle -- Chance Favors the Prepared Mind -- Priming -- Outside Influences -- Priming Ourselves -- From Behavior to Habit: Repetition Matters -- Positive Deviance -- In Search of Positive Deviance -- Deficit Mind-Set -- Asset Mind-Set -- Starve Problems and Feed Opportunities -- Expand with ``And ́́-- Small Wins -- Using a Miracle Scale for Personal Goals -- How's Life? -- Happiness -- The Motivational Paycheck -- How Much Recognition Is Enough? -- Celebrate People and Process, Not Just Outcome -- What Good Is All This Positivity? -- Emotions in the Brain -- Three Cheers for Dopamine! -- Celebrate, Encourage, and Prime to Shape Success -- 5. Conquer Uncertainty: Bring the Future to the Present -- Complicated Systems and Complex Systems -- Perils of Ignoring Uncertainty -- ``Satisfice ́́versus ``Optimize ́́-- Information and Uncertainty -- Bring the Future to the Present -- Create Clear Pictures of the Future -- Stories Engage the Whole Brain -- Emotion Trumps Logic -- Pictures of the Distant Future -- Pictures of the Immediate Future -- Perceptions -- Together We're a Genius -- What Were They Thinking?! -- Deliberate Chaos -- Benefits of Deliberate Chaos -- Deliberate Chaos Enhances Early Error Detection -- Deliberate Chaos Reduces Aversion to Revision -- Deliberate Chaos Reduces Cycle Time -- Deliberate Chaos Creates Build-in -- Deliberate Chaos Example: The Agile Project System -- Visit the Future -- Partnering -- Good-bye, Public Relations -- Hello, Relationships with the Public -- Make Weakness Irrelevant -- Find Partners Who Are One Step Closer to the Future Than You -- Partner with Your Future Self -- Embrace Uncertainty -- Commander's Intent -- Adaptive Planning.

From Railroad to Taxicab -- Distributed Leadership -- The Adaptive Plan in Action -- Make It Simple -- Simple Rules for a Complex World -- 6. Acknowledge, Learn, Correct: Fail Fast, Fail Early, Fail Cheap. Don't Quit -- Fear -- Fear of Not Having Enough -- Fear of Not Being Enough -- Imposter Syndrome -- The Fixed Mind-Set and the Growth Mind-Set -- Resilience -- People Who Don't Know How to Lose -- ``Life Isn't About Finding Yourself. Life Is About Creating Yourself. ́́-- Use Your Mind to Change Your Brain -- Facing Difficult Situations -- Catastrophic Thinking -- Absolutist Thinking -- Denial and Rationalization -- Constructive Comebacks -- Healthy Negative Emotion -- Personal Defeat -- Organizational Defeat -- 10,000 Hours -- How You Practice Matters -- Deliberate Practice and Desirable Difficulties -- Making It Difficult Is Good for You -- Desirable Difficulties in Practice -- Shaping Practice to Shape Success -- Creating the ``Culture of ROI:́́ Relentless Ongoing Improvement -- Safe to Fail -- PRICE Strategy -- Desirable Failures -- The Virtual Laboratory -- InnoCentive -- Back to Linus Pauling -- Unintentional Failures -- Pause and Learn-Failures Can Create Opportunities -- Failures Can Solidify Relationships -- Successful Failing -- 7. Shape Your Future: Embrace Purpose, Engage People, Expand Possibilities -- Acknowledgments -- Notes -- About the Authors -- Index -- End User License Agreement.