Contents -- Foreword -- Acknowledgements -- Transcribing Symbols -- Chapter 1 Introduction -- Chapter 2 The Data -- Chapter 3 Cultural Value Systems: An Overview of the Literature -- Chapter 4 Data Analysis: Cultural Values Reflected in the Discourse -- Chapter 5 Communication Styles: An Overview of the Literature -- Chapter 6 Data Analysis: Discourse Organisation and Rhetorical Strategies -- Chapter 7 Data Analysis: Turn-Taking Patterns and the Distribution of Talk -- Chapter 8 Data Analysis: Assertiveness, Disagreement and Conflict -- Chapter 9 Developing Communicative Competencies: Intercultural & Linguacultural -- Chapter 10 Conclusion -- Appendix 1 The Participants -- Appendix 2 Problems -- Appendix 3 Intercultural Communication Training: Methods and Materials -- Appendix 4 Explanations for Exercise 2 -- Appendix 5 Explanations of Case Studies: Exercise 5 -- Appendix 6 Explanations of Non-Verbal Behaviour: Exercise 6 -- References -- Index.