Think first : five principles of lean -- People need leadership, not management : five leadership moves for lean -- Learning can be expensive : five common lean pitfalls (and how to avoid them) -- A thousand-step journey : five phases of the transformation roadmap -- Pulling it all together : five dimensions of an operating system -- Relearning to count : five lean accounting principles -- Move it or lose it : five keys to lean material management -- Service on a silver platter : five factors for lean service -- The transformation of one : five practices for personal lean -- Conversations from the road.