Cover -- Title Page -- Copyright -- Contents -- Appreciation -- Part One: Defining the Opportunity -- Chapter 1 The Value of Leveraging the Insights of Your Stars -- A Flawed Assumption -- The Real Value of Stars -- Shifting the Performance Curve -- Activity Versus Accomplishment -- Summary: The Value Proposition for This Book -- Part One: Defining the Opportunity -- Part Two: Shifting the Performance Curve -- Notes -- Chapter 2 Prioritizing Performance Improvement Opportunities -- A ''Target Rich'' Environment -- Determining Priorities: Alignment with Strategy -- Determining Priorities: The Variance in Current Performance -- Determining Priorities: Estimating the Potential Impact -- Scoping the Improvement Initiative -- Summary -- Notes -- Chapter 3 Selecting Exemplary Teams and Individuals -- Deciding Whether to Focus on Individual or Team Accomplishments -- Selecting Your Exemplary Performers -- Creating ''Synthetic'' Exemplary Performers -- Validation of Exemplary Performer Selection -- Summary -- Chapter 4 Capturing the Expertise of Your Stars -- An Accomplishment-Based Approach to Capturing Expertise -- Creating a Profile of Exemplary Performance -- A Case Study -- Summary -- Notes -- Chapter 5 What Makes Them Tick? How Stars and Exemplary Teams Consistently Exceed Expectations -- A Poignant Example: ''Brace for Impact!'' -- The Myths of What Makes Stars -- What Makes Them Tick? -- Summary: The Exemplary Performance System (EPS) Model -- Notes -- Part Two: Shifting the Performance Curve -- Chapter 6 Leading for Exceptional Results -- The Power of Systems Thinking -- Why Execution Is So Important -- Exemplary Performance System (EPS) and ''Face Validity'' -- Notes -- Chapter 7 You Get What You Expect and What You Inspect -- The Power of Expectations -- Feedback: Breakfast of Champions -- Effective Coaching -- Summary.

Case Study: Example of Outputs and Criteria for a Business Unit Director -- Case Study: Changing Expectations at a Refinery -- Notes -- Chapter 8 Great Job! Rewards, Recognition, and Consequences -- Aligning Recognition and Rewards -- Motivators Versus Satisfiers -- Additive Impact and Employee Engagement -- Summary -- Notes -- Chapter 9 How to Succeed in Business by Really Trying: Motivation, Intentionality, and Deliberate Practice -- Motivation -- Key Parts of a Motivational System -- Intentionality -- Deliberate Practice -- Summary -- Notes -- Chapter 10 Replicating Your Stars! Training and Performance Support -- Why Training Is Not the Default Tool for Improving Incumbent Performance -- Where to Store Required Skills, Knowledge, and Procedural Information -- Designing, Developing, and Delivering Context-Intensive Training -- Developing and Implementing Performance Support -- Summary -- Notes -- Chapter 11 Getting Round Pegs in Round Holes: Selecting for Success -- Defining Job Requirements -- Providing Clarity -- Leveraging Job Accomplishments in Selection -- Summary -- Notes -- Chapter 12 Creating Barrier-Free Work Systems -- Three Major Sources of Unintended Barriers -- Work Design -- Physical Conditions -- Motivational Conditions -- Summary -- Notes -- Epilogue: Just Imagine ... -- Appendix: Sample Data for One Accomplishment -- The Authors -- Index.