Invited Talks -- The Fun Begins with Retrieval: Explanation and CBR -- Completeness Criteria for Retrieval in Recommender Systems -- Is Consideration of Background Knowledge in Data Driven Solutions Possible at All? -- Reality Meets Research -- Research Papers -- Multi-agent Case-Based Reasoning for Cooperative Reinforcement Learners -- Retrieving and Reusing Game Plays for Robot Soccer -- Self-organising Hierarchical Retrieval in a Case-Agent System -- COBRAS: Cooperative CBR System for Bibliographical Reference Recommendation -- A Knowledge-Light Approach to Regression Using Case-Based Reasoning -- Case-Base Maintenance for CCBR-Based Process Evolution -- Evaluating CBR Systems Using Different Data Sources: A Case Study -- Decision Diagrams: Fast and Flexible Support for Case Retrieval and Recommendation -- Case-Based Reasoning for Knowledge-Intensive Template Selection During Text Generation -- Rough Set Feature Selection Algorithms for Textual Case-Based Classification -- Experience Management with Case-Based Assistant Systems -- The Needs of the Many: A Case-Based Group Recommender System -- Contextualised Ambient Intelligence Through Case-Based Reasoning -- Improving Annotation in the Semantic Web and Case Authoring in Textual CBR -- Unsupervised Case Memory Organization: Analysing Computational Time and Soft Computing Capabilities -- Further Experiments in Case-Based Collaborative Web Search -- Finding Similar Deductive Consequences – A New Search-Based Framework for Unified Reasoning from Cases and General Knowledge -- Case-Based Sequential Ordering of Songs for Playlist Recommendation -- A Comparative Study of Catalogue-Based Classification -- Ontology-Driven Development of Conversational CBR Systems -- Complexity Profiling for Informed Case-Base Editing -- Unsupervised Feature Selection for Text Data -- Combining Case-Based and Similarity-Based Product Recommendation -- On the Use of Selective Ensembles for Relevance Classification in Case-Based Web Search -- What Evaluation Criteria Are Right for CCBR? Considering Rank Quality -- Fast Case Retrieval Nets for Textual Data -- Combining Multiple Similarity Metrics Using a Multicriteria Approach -- Case Factory – Maintaining Experience to Learn -- Retrieval over Conceptual Structures -- An Analysis on Transformational Analogy: General Framework and Complexity -- Discovering Knowledge About Key Sequences for Indexing Time Series Cases in Medical Applications -- Application Papers -- Case-Based Reasoning for Autonomous Service Failure Diagnosis and Remediation in Software Systems -- Tracking Concept Drift at Feature Selection Stage in SpamHunting: An Anti-spam Instance-Based Reasoning System -- Case-Based Support for Collaborative Business -- A CBR-Based Approach for Supporting Consulting Agencies in Successfully Accompanying a Customer’s Introduction of Knowledge Management -- The PwC Connection Machine: An Adaptive Expertise Provider.