Contents -- List of Exhibits -- About the Revised Edition -- A Word for the First-Time Trainer -- Introduction -- The Purpose of This Book -- About Training -- Step One: Facilitate Learning -- Step One Summary -- Skills Trainers Need-Overview -- The Impact of Diversity and Multigenerational Learners -- Continuous Learning -- Trainer Skills -- The Eight Steps -- Using the Eight Steps for Various Situations -- Step Two: Focus on Performance -- Step Two Summary -- Needs Assessment -- Performance Objectives -- Step Three: Focus on Learning -- Step Three Summary -- The Learning Process -- Other Aspects of Learning -- Building in Success Factors -- Conclusion -- Step Four: Be Prepared -- Step Four Summary -- Key Principles of Preparation -- Making Selections -- Organizing Training -- Preparation for Training -- Pilot Training -- Step Five: Deliver Effectively -- Step Five Summary -- The Trainer as Communicator -- How to Give an Effective Presentation -- Accommodating Diversity and Multiple Generations -- Conclusion -- Step Six: Get Learners Involved -- Step Six Summary -- Working with Groups -- Dealing with Difficult Behaviors -- Techniques for Getting Learners Involved -- Step Seven: Get Feedback -- Step Seven Summary -- Putting Objectives to the Test -- Determining What to Measure -- When and How Much to Evaluate -- Software Evaluation Tools -- Step Eight: Improve Continuously -- Step Eight Summary -- Training Skills Revisited -- Strengthening Training Skills -- The Trainer's Portfolio -- Technology and Training -- A Word About Ethics -- Eight Steps to Effective Training: A Summary -- Appendix A: Resources for the First-Time Trainer -- American Society for Training and Development -- Training Magazine -- Web Searches -- Appendix B: Additional Trainer Guidelines -- Guidelines for How People Learn (Step Three).

Guidelines for Dealing with Multiple Generations in the Workplace (Step Five) -- Guidelines for Evaluating Training (Step Seven) -- Guidelines for Determining Return on Investment (ROI) (Step Seven) -- Professional Development Guidelines (Step Seven) -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W.