CONTENTS -- PREFACE -- INTRODUCTION: A Tool Kit for Today's Workplace -- PART ONE: Leading People -- What Do Employees Want? -- TOOL #1: Turn On Talent … and Turn Off Turnover -- TOOL #2: Unleash Their Productivity -- TOOL #3: Balance Their Work and Life -- PART TWO: Different Strokes -- Individual Differences -- TOOL #4: Embrace Diversity -- TOOL #5: Get a Grip on Generations -- TOOL #6: Focus on Ability -- PART THREE: Leader Effectiveness -- Open Two-Way Communication -- TOOL #7: Tell Them What Worked … and What Didn't -- TOOL #8: Ask Them …Then Listen -- PART FOUR: Optimizing Contributions -- The Three Strategies … and a Precursor -- TOOL #9: Diagnose Problems -- TOOL #10: Coach the Good Ones … and the Not So Good -- TOOL #11: Mentor the Great Ones -- TOOL #12: Turn On Teamwork -- PART FIVE: Personal and Interpersonal Effectiveness -- Life Skills -- TOOL #13: Blow Away Burnout -- TOOL #14: Stay on Top of Stress -- TOOL #15: Accentuate the Positive -- TOOL #16: Assert Yourself … and Deal with "Difficult" People -- TOOL #17: Own Your Anger … Don't Let It Own You -- TOOL #18: Rise to the Challenge of Change -- PART SIX: Eliminating Conflict -- Barriers to an Effective Workplace -- TOOL #19: Prevent All Forms of Harassment -- TOOL #20: Prevent Workplace Violence -- TOOL #21: Defuse and Protect -- Afterword -- APPENDIX A: Ten Tips to Protect Against Harassment Charges -- APPENDIX B: Ten Steps to Manage Workplace Violence -- APPENDIX C: The Impending Leadership Crisis -- Resource Guide-Books and Websites Organized by Tool -- INDEX -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- X.