Cover -- Title page -- Copyright page -- Contents -- Introduction -- Other Works on Safety Culture -- Understanding and Improving Safety Culture -- Making the Decision to Pursue Safety Culture ExcellenceSM -- Exercise 1: Understanding and Breaking Out of the Cycle of Avoiding Failure -- Background Materials -- Questions for Exercise 1 -- Exercise 2: Safety Culture and Performance Excellence Strategy -- Background Materials -- Exercise 3: Prestrategy Reality -- Background Materials -- Questions for Exercise 3 -- Exercise 4: Starting Point Evaluations -- Background Materials -- Questions for Exercise 4 -- Exercise 5: Forming and Norming Culture -- Background Materials -- Questions for Exercise 5 -- Exercise 6: The Bridge to Safety Excellence™ -- Background Materials -- Questions for Exercise 6 -- Exercise 7: Making the Decision to Move Forward -- Background Materials -- Questions for Exercise 7 -- Milestone 1: Strategy -- STEP 1.1 Purpose -- Background Materials -- Questions for STEP 1.1 -- STEP 1.2 Core Values -- Background Materials -- Testing Core Values -- Questions for STEP 1.2 -- STEP 1.3 Vision -- Background Materials -- Questions for STEP 1.3 -- STEP 1.4 Long- and Short-Term Goals -- Background Materials -- Questions for STEP 1.4 -- STEP 1.5 Objectives -- Background Materials -- Questions for STEP 1.5 -- STEP 1.6 Marketing -- Background Materials -- Questions for STEP 1.6 -- STEP 1.7 Initiatives -- Background Materials -- Questions for STEP 1.7 -- STEP 1.8 Safety Excellence Accountability System -- Background Materials -- Questions for STEP 1.8 -- STEP 1.9 Identify and Enable Change Agents -- Background Materials -- Questions for STEP 1.9 -- STEP 1.10 Measure/Adjust -- Background Materials -- Questions for STEP 1.10 -- STEP 1.11 Continuous Improvement -- Background Materials -- Questions for STEP 1.11 -- Milestone 2: Assessment.

STEP 2.1 Evaluation of Existing Safety Initiatives -- STEP 2.2 Perceptions -- STEP 2.3 Interviews -- STEP 2.4 Safety Data Analysis -- Milestone 3: Clarity -- STEP 3.1 SET Structure -- Characteristics of Effective SET Members -- Other Change Agents -- STEP 3.2 SET Strategy Briefing -- STEP 3.3 SET Clarity Workshop -- Safety Definitions -- Accident Causation and Prevention -- Understanding Low-Probability Risks -- The STEPS Outline -- STEP 3.4 STEPS EMPLOYEE BRIEFING(s) -- Milestone 4: Climate -- STEP 4.1 Commitment -- STEP 4.2 Caring -- STEP 4.3 Cooperation -- STEP 4.4 Coaching -- Milestone 5: Chemistry -- STEP 5.1 Passion -- STEP 5.2 Focus -- STEP 5.3 Expectations -- Expectations of Managers -- Expectations of Supervisors -- Expectations of Fellow Workers -- Self-Expectations -- Expectations of the SET -- STEP 5.4 Proactive Accountability -- STEP 5.5 Reinforcement -- STEP 5.6 Vulnerability -- STEP 5.7 Communication -- Communication Media -- Barriers to Communication -- What Needs to Be Communicated -- STEP 5.8 Measurement -- Measuring Your Starting Place -- Progress Through the STEPS -- Focused Action Plans Developed -- Focused Action Plans Completed -- Measuring Perceptions -- Grounding Perception Measurements -- Measuring Aspects of Common Practice -- Measuring Impact on Lagging Indicators -- Moving Toward a Balanced Scorecard for Safety -- STEP 5.9 Trust (the Bonding Agent) -- Milestone 6: Control -- STEP 6.1 Targeting Safety Improvement -- Identifying Opportunities to Improve -- Prioritizing the Opportunities -- STEP 6.2 Taking a Safety-Improvement STEP -- STEP 6.3 Converting BBS to STEPS -- STEP 6.4 Motivation -- Milestone 7: Continuous Improvement -- STEP 7.1 Ongoing Safety-Improvement STEPS -- STEP 7.2 The FILM for a Cultural Snapshot -- STEP 7.3 Multilevel Support -- STEP 7.4 Succession Plan for SET.

STEP 7.5 Onboarding: New-Employee Orientation to STEPS -- STEP 7.6 Professional Development -- STEP 7.7 Reassessment -- Conclusion -- Bibliography -- Appendix A: Explanation of Terms -- Appendix B: Pareto Analysis Worksheet and Instructions -- Appendix C: Selecting Effective Members for Safety Excellence Teams -- Appendix D: List of Variables Recommended for Accident Investigation Reports -- Appendix E: Action Plan Form -- Appendix F: STEPS Audit CHECKLIST -- Index.