Cover -- Copyright -- Dedication -- About the Authors -- Table of Contents -- Preface to Second Edition -- Introduction -- PART I: INTRODUCTION TO PROJECT MANAGEMENT -- 1: The Principles of Project Management -- A Project Manager's Value to an Organization -- The Difference Between a Project, Program, and Portfolio -- The Structure of Project Management -- Standards/Frameworks -- Methodology -- Project Direction -- The Role of a Project Manager -- Management -- Communication -- Presentations and Reporting -- Project Documentation -- Estimation -- Project Scheduling -- Managing the Project Team -- Virtual Management -- Confl ict and Change Management -- Contributing to the Company's Management Team -- Dual Roles -- Being an Employee -- Skills Required for Effective Project Management -- Organizational Skills -- Leadership -- People Management -- Communication -- Time Management -- Technical or Specialized Knowledge and Understanding -- Business Management -- Creating and Giving Presentations -- Tools -- The Characteristics of a Project -- How to Measure Project Success -- Different Types of Organizational Structure -- Traditional (Functional) Management -- Projectized Management -- Matrix Management -- The Project Management Offi ce -- 2: Project Lifecycle, Methodologies, and Standards -- Project Lifecycle -- The Project Lifecycle Phases -- Planning -- Design -- Development -- Integration -- Deployment (Launch) -- Post-Deployment -- Project Direction -- Managing Each Step of the Project Lifecycle -- Project Stage Gates -- Sarbanes-Oxley Act (SOX) -- Project Management and Quality Management Standards -- Project Management Institute (PMI) -- Office of Government Commerce (OGC) -- Six Sigma® -- Software Engineering Institute (SEI) Capability Maturity Model Integration® (CMMI) -- International Organization for Standardization® (ISO).

PMBOK® Guide vs. PRINCE2 -- PART II: PLANNING YOUR PROJECT -- 3: Initiating a Project -- Project Concept -- The Brainstorming Process -- How Initial and High-Level Cost and Time Estimates Are Generated -- Concept Approval -- The Project Proposal Process -- Request for Quote (RFQ) -- Request for Information (RFI) -- Request for Proposal (RFP) -- The Project Proposal Document -- Executive Summary -- Corporate and Cultural Information -- Previous Projects and Clients -- Client References -- Development Methodologies and Processes -- Quality Assurance and Testing Processes and Procedures -- Development Environment -- Assumptions -- The Problem -- Proposed Solution(s) -- Constraints, Limitations, and Risks -- Proposed Project Phases -- Milestones and Deliverables -- The Proposed Project Team -- Costs and Payment Details -- Terms and Conditions -- Proposal Submission and Questions -- Proposal Acceptance and Approval -- Project Proposal Approval -- The Different Kinds of Projects -- Internal vs. External -- Desktop vs. Web vs. Mobile -- Software vs. Hardware -- The Different Kinds of Stakeholders -- The Different Kinds of Resources -- People -- Equipment -- Supplies -- Time -- Money -- 4: Project Definition -- Project Charter -- Creating the Project Charter Document -- Project Name -- Client Name -- Decision Makers & Steering Committee -- Project Stakeholders -- Project Description and Goals -- Business Case -- Key Business Requirements -- Project Objectives -- Benefi ts -- Target Audience -- The Problem -- The Solution -- Project Scope -- Prerequisites -- Assumptions -- Project Constraints -- Project Risks -- Time and Costs -- Project Organization -- Project Charter Approval Process -- Finalize and Approve Project Charter -- Marketing Requirements Document (MRD) -- Budgets -- Understanding Budgets -- Creating a Budget -- Statement of Work.

Project Approval -- 5: The Project Plan and Project Approach -- Understanding Quality Management -- The Project Plan -- Creating the Project Plan -- Project Charter Overview -- Changes Since Project Charter Was Approved -- Staffi ng Plan -- Development Environment -- High-Level Schedule -- Deliverables and Milestones -- Functional Requirements -- Technical Requirements -- Decision Support System (DSS) Process -- Quality Assurance Plan -- Communication Plan -- Deployment Plan -- Operations Plan -- Training Plan -- Risk Management Plan -- Measurement Plan -- Procurement Plan -- Client Acceptance Criteria -- Project Plan Approval -- Project Approach -- Project Lifecycle -- Change Control Process -- Technical Processes -- Organizational Processes -- Client Processes -- Vendor Processes -- Defect Tracking Process -- Decision Support System (DSS) Plan -- Status Reporting Process -- System Monitoring and Reporting Process -- Required Project/Quality/Industry Standards -- Special Processes or Considerations -- Escalation Procedures -- Project Documentation Process -- Project Approach Approval -- 6: Project Kickoff -- The Necessity of a Kickoff Meeting -- Preparation for an Effective Kickoff Meeting -- Preparing for a Virtual Kickoff Meeting -- Creating the Meeting Agenda -- Setting the Tone and Staying on Track -- Documenting Meeting Minutes -- Project Plan and Project Approach Approval -- PART III: CREATING THE PRODUCT -- 7: Designs and Specifications -- Designs and Specifications -- Network and System Architecture & Design -- Software System Architecture & Design -- Technical Design & Specifi cation -- Database Design & Specifi cation -- User Interface (UI) Design & Specifi cation -- Design Reviews -- Final Estimates -- Detailed Task Lists -- 8: Project Scheduling -- Project Scheduling Tools -- What Is a Project Schedule?.

Information You Need Before You Start -- Creating a Project Schedule -- Creating a Project Schedule File -- Setting Project Options -- Creating the Work Breakdown Structure (WBS) -- Defining and Sequencing of Project Tasks -- Entering Resource and Cost Information -- Entering Task Durations -- Identifying Dependencies -- Assigning Resources -- Tracking Milestones -- Defining the Critical Path -- Setting the Project Baseline -- Using Microsoft Project 2010 -- The Ribbon -- The Backstage -- Quick Access Toolbar -- Quick Access Menus -- Developing a Microsoft Project 2010 Schedule -- Create New Project Schedule File -- Save Your Project Schedule -- Enter Project Information -- Set Up Project Options -- Microsoft Project Views -- Create the Work Breakdown Structure (WBS) -- Manually Scheduled and Auto Scheduled Tasks -- Defi ne and Sequence First-Level Project Tasks -- Defi ne and Sequence Level 2 and Sub-Tasks -- Add Resources and Costs -- Enter Task Durations -- Enter Task Dependencies -- Change Working Time -- Assign Resources to Tasks -- Identify Over or Under Resource Allocations -- Identify and Enter Milestones -- Identifying and Adding Tasks to the Critical Path -- Understanding the Indicator Column -- Using the Task Inspector -- Saving the Project Baseline -- Comparing the Project Schedule to the Baseline -- Microsoft Project 2010 Templates -- Using Templates -- Creating and Saving Your Own Templates -- 9: Project Development -- Setting and Managing Client Expectations -- Setting Client Expectations -- Managing Client Expectations -- Managing Project Scope -- Scope Creep -- Feature Creep -- Managing the Seven Project Constraints -- Managing Workload -- Tracking Progress and Reporting Status -- Tracking Team Member Progress -- Urgent Issues Outside the Progress Reporting Cycle -- Project Status Team Meeting.

Project Status Reports and Project Review Meetings -- Updating the Project Schedule -- Monitoring and Managing Progress -- Tracking and Managing the Budget -- Calculating Earned Value Using Microsoft Project 2010 -- Using Standard Reports in Microsoft Project -- How to Stay Within Budget -- Code and Security Reviews -- Feature Complete -- 10: Managing Obstacles, Risks, and Change Control -- How to Recognize When Trouble Is Brewing -- Managing the Change Control Process -- Change Requests (CRs) -- Emergency Change Requests (ECRs) -- Managing Risk -- Managing Obstacles and Delays -- Schedule Delays -- Should You Hurry Up or Should You Wait? -- Hurry Up and Wait Syndrome -- Wait and Hurry Up Disorder -- Recognizing a Failing Project -- 11: Integration and Testing -- Quality Control -- Quality Assurance -- The Role of Quality Assurance -- Quality Assurance Organization -- Quality Assurance Process -- White Box vs. Black Box Testing -- Understanding the Different Types of Testing -- Integration Tests -- Acceptance Testing -- Exception Testing -- Beta Testing -- Usability Testing -- Regression Testing -- Benchmarking -- Performance Testing -- Security Testing -- Product Optimization -- Product Help -- Code Complete -- Developing the Deployment Plan -- Developing an Operations Plan -- Operations Guide -- System Administrator Guide -- The User Guide -- Technical Support Guide -- Customer Support Guide -- Release Notes -- The Training Plan -- Service Level Agreement (SLA) -- PART IV: PROJECT COMPLETION AND CLOSE -- 12: Project Completion -- Finalize the Deployment Plan -- Deployment Steps -- Finalize the Product -- Deployment Status Meetings -- Training -- Final Release Notes -- Deployment -- Project Acceptance and Handoff -- Client Acceptance Agreement -- Project Handoff -- 13: Project Closure -- Ongoing Training.

Change Requests, Work Orders, and Defect Reports.