Contents -- Acknowledgements -- Contributors -- Foreword -- Introduction -- Part 1 Ideas and Models in Perspective -- Chapter 1 Intercultural Conflict Interaction Competence: From Theory to Practice -- Chapter 2 National Occupational Standards in Intercultural Working: Models of Theory and Assessment -- Chapter 3 Training and Intercultural Education: The Danger in 'Good Citizenship' -- Part 2 Intercultural Communication, Interaction, Management and Responsibility in Theory and Practice -- Chapter 4 Intercultural Responsibility: Power and Ethics in Intercultural Dialogue and Interaction -- Chapter 5 Emotional Management: Expressing, Interpreting and Making Meaning of Feelings in Multicultural Teams -- Chapter 6 Intercultural Interaction: A Sense-making Approach -- Chapter 7 Communicative Interaction: Intercultural Verbal and Nonverbal Interaction -- Chapter 8 Ethnography: The Use of Observation and Action Research for Intercultural Learning -- Chapter 9 Biography: The Role of Experience in Intercultural Learning -- Chapter 10 Diversity Management: Negotiating Representations in Multicultural Contexts -- Chapter 11 Working in Multicultural Teams -- Part 3 Voices from the 'Real' World -- Chapter 12 Intercultural Relations at the Workplace -- Chapter 13 Sharing Reflections on Intercultural Learning -- Chapter 14 Intercultural Education in International Management -- Conclusion: Intercultural Competence for Professional Mobility.