Cover -- Title Page -- Copyright -- Contents -- Acknowledgements -- Preface: How it all began... -- Why did we decide to write this book? -- Nancy's legacy -- Introduction -- How to use this book -- Part One: Fundamentals -- 01 What is a coaching culture? -- Coaching culture defined -- Developing a vision for the coaching culture -- Summary -- Reflections, hints and tips -- 02 Is having a coaching culture important -- The benefits of a coaching culture -- Summary -- Checklist for action -- 03 Aligning the coaching culture with organizational -- What is business strategy? -- Culture in the context of strategy -- Coaching culture: getting the right fit -- Coaching as a catalyst for change -- Summary -- Part Two: In practice -- 04 Creating a coaching culture: the key -- A: Board engagement: marketing the concept -- Engaging the board -- How to implement: big bang approach or stealth? -- Setting the scene -- Gaining leverage -- Finding a pilot group -- Finding other places to penetrate the organization -- Benefits and pitfalls -- Summary -- Marketing coaching culture -- The coaching culture marketing plan -- Planning the marketing activities -- Summary -- Reflections, hints and tips -- B. The employee life cycle - in the context of a coaching culture -- Getting started -- Employee life cycle part one: Induction/on-boarding -- Employee life cycle part two: Performance management -- Employee life cycle part three: Preparation for next role -- Employee life cycle part four: Supporting professional study and development activities -- Employee life cycle part five: Return to work -- Employee life cycle part six: Exit management - the final stage of the employee life cycle -- Summary -- Reflections, hints and tips -- C. Developing coaching capability -- Coaching capability -- Internal coaching capability -- Internal coaching policy.

How to select effective executive coaches -- Coaches' induction -- Summary -- Reflections, hints and tips -- 05 Planning and developing the right strategy -- The importance of a methodical process -- What gets measured gets managed -- Reflections, hints and tips -- 06 Measurement tools for evaluating coaching -- The difference between evaluation and return on investment -- Return on expectation as a measure -- Results of the coaching itself -- Creating a measurement roadmap - the final piece of the roadmap -- Measurement is feedback -- Summary -- 07 Conclusion -- Discovery and self-insight: What is a coaching culture and developing the vision? -- Doing and being: Creating a coaching culture -- Know your audience: Board engagement, marketing the concept, the employee life-cycle coaching capability and developing the right strategy -- Discover if the destination was worth the wait: Return on investment (ROI) and measurement -- Tool 1: Coaching culture health check diagnostic -- Tool 2: Coaching culture report -- In Strict Confidence -- Executive summary -- Swot analysis of current culture -- Alignment to vision and strategy -- Tool 3: Communication strategy -- 1. What are we trying to communicate? -- 2. Who do we need to communicate with and how often? -- 3. What does the audience know, feel or believe now? -- 4. What do we want the audience to know, feel or believe in the future? -- 5. Strategy for closing the gap -- Tool 4: Coaching environment -- Tool 5: Development plan -- Development plan -- Coaching plan -- Development monitoring sheet -- Tool 6: Pre- and post-course assessment -- Example pre-course self-assessment -- One month -- After three months -- Tool 7: Example training needs analysis -- Tool 8: Example coaching policy -- Tool 9: Application process.

Selection process - Invitation to apply for executive coaching with [organization name] -- Application questionnaire -- Pricing -- Tool 10: Utilizing coaches -- Tool 11: Coaching analysis -- Coaching identification form -- Assessment form -- References -- Index.