Cover Page -- Title Page -- Copyright Page -- Contents -- Foreword -- Acknowledgments -- SECTION I The Secret to Reaching Anyone -- 1 Who'S Holding You Hostage? -- The Persuasion Cycle -- The Secret: Getting Through Is Simple -- 2 A Little Science: How the Brain Goes From "No" To "Yes" -- The Three-Part Brain -- Amygdala Hijack and the Death of Rational Thought -- Mirror Neurons -- From Theory to Action -- SECTION II The Nine Core Rules for Getting Through to Anyone -- 3 Move Yourself From "Oh F#@& To Ok" -- Get Through to Yourself First 28 -- Speed Is Everything -- The "Oh F#@& to OK" Process -- The Power of "Oh F#@&" -- The "Oh F#@& to OK" Speed Drill -- 4 REWIRE YOURSELF TO LISTEN -- "But I Do Listen . . . Don't I?" -- How Well Do You Know the People You Know? -- 5 MAKE THE OTHER PERSON FEEL "FELT" -- Why Does "Feeling Felt" Change People? -- The Steps to Making Another Person Feel "Felt" -- 6 BE MORE INTERESTED THAN INTERESTING -- The "Interesting" Jackass -- Don't Just Act Interested-Be Interested -- 7 MAKE PEOPLE FEEL VALUABLE -- 8 HELP PEOPLE TO EXHALE EMOTIONALLY AND MENTALLY -- Moving a Person Away from Distress -- Guiding a Person to Exhale -- 9 CHECK YOUR DISSONANCE AT THE DOOR -- The Perils of Corporate Dissonance -- When You Can't Avoid Dissonance, Anticipate It -- 10 WHEN ALL SEEMS LOST-BARE YOUR NECK -- Show Them Your Neck, and They'll Want to Show You Theirs -- 11 STEER CLEAR OF TOXIC PEOPLE -- Needy People -- Bullies -- Takers -- Narcissists -- Psychopaths -- Mirror Check: Who's the Problem? -- SECTION III 12 Quick and Easy Ways to Achieve Buy-In and Get Through -- 12 THE IMPOSSIBILITY QUESTION -- 13 THE MAGIC PARADOX -- The Cascade of "Yes" -- A Trust-Gaining Move -- 14 THE EMPATHY JOLT -- HOW It Works -- When to Employ the Empathy Jolt -- The Power of Analogy -- 15 THE REVERSE PLAY, EMPATHY JOLT #2.

16 "DO YOU REALLY BELIEVE THAT?" -- 17 THE POWER OF "HMMM . . ." -- 18 THE STIPULATION GAMBIT -- 19 FROM TRANSACTION TO TRANSFORMATION -- Negotiating Versus Relating -- What Question Would Make You Look Up? -- 20 SIDE BY SIDE -- 21 FILL IN THE BLANKS -- 22 TAKE IT ALL THE WAY TO "NO" -- 23 THE POWER THANK YOU AND POWER APOLOGY -- "Thank You" Versus the Power Thank You -- The Power Apology -- SECTION IV PUTTING IT ALL TOGETHER: FAST FIXES FOR SEVEN CHALLENGING SITUATIONS -- 24 THE TEAM FROM HELL -- 25 CLIMBING THE LADDER -- 26 THE NARCISSIST AT THE TABLE -- 27 STRANGER IN TOWN -- The Visibility Stage -- The Credibility Stage -- The Profitability Stage -- 28 THE HUMAN EXPLOSION -- 29 GETTING THROUGH TO YOURSELF -- 30 SIX DEGREES OF SEPARATION -- Create One-on-One Situations -- Make Virtual Allies -- Reach the Gatekeepers -- Afterword -- Index -- About the Author -- Keynotes/Workshops.