TABLE OF CONTENTS -- Abstract -- Preface -- Acronyms and Abbreviations -- 1. Introduction -- 2. ICTs and Economic Growth -- 3. Equity -- 4. Governance and Government Services -- 5. Maximizing the Level and Impact of ICT Provision -- 6. Conclusion -- Bibliography -- BOXES -- Box 1: Rural Radio and TV -- Box 2: Radio, TV, and Computers in Education -- Box 3: Cultural Resources on the Internet -- Box 4: Environmental Efficiency and E-commerce -- Box 5: Internet and Health Governance -- Box 6: E-commerce and Financial Reforms -- Box 7: Culture and ICTs -- FIGURES -- Figure 1: Percentage of Expenditure on Utilities in Chile by Income (poorest and richest quintile and aAverage) -- Figure 2: Number of Telephones Worldwide after Bell Installed First Line (1877) -- Figure 3: 1997 GDP per Capita against Telephones per Capita (Log Scales) -- Figure 4: GDP Growth 1980-98 against Telephones per Capita -- Figure 5: Variation from Expected Telecommunications Provision and Illiteracy -- Figure 6: Variation from Expected Telecommunications Provision and Life Expectancy -- Figure 7: Telecommunications Employment -- TABLES -- Table 1: Teledensity in Selected Countries, by Income Level and Urban/ Rural Location.