BREAKTHROUGH IT -- Acknowledgments -- Contents -- Preface -- Breakthrough IT Sections and Features -- Chapter 1: Hell Freezes Over -- Why Do You Need Breakthrough IT? -- The Triple Threat -- Hell Freezes Over: IT Enables Strategy -- Chapter 2: Up Periscope! -- A Brief History of IT -- Shifting the Focus: Moving IT from Service Provider to Strategic Asset -- Calling Sherlock Holmes: Finding Continuing Operations -- Changing the Source: What to Do with Continuing Operations -- Chapter 3: ET Phone Home -- Free at Last -- Separating Process from Technology -- Where the Rubber Meets the Road: Partnering with the CEO -- Talking the Talk -- C-Suite Conversations: Greg Buoncontri, CIO of Pitney Bowes -- Chapter 4: Clear the Benches -- Continually Improving the Skills of Your People -- Meaningfully Evaluating Your People -- Chapter 5: Milking the Cow -- Developing a Project Investment Mix -- The PASRBRTKO: Project Analyzing, Selecting, Risk-assessing, Budgeting, Returns Tracking, and Killing Office -- Auditioning and Initiating Projects -- Monitoring and Controlling Projects -- Closing and Capturing Knowledge -- What the PMO Is Not -- Chapter 6: Show Me the Money -- The Right Stuff: Determining What to Measure -- Managing to the Metrics -- Beyong the Numbers: The ''Gut Check'' -- Delivering the Goods -- Chapter 7: Pushing Water Uphill -- What Is "Change Management?'' -- The Role of the CIO in Change Management -- The Role of the CEO in Change Management -- Change Management at the Line Level -- Three Cheers for Change -- Influencing Change 101 -- The End of Business as Usual -- C-Suite Conversations: Bridget Reiss and Kathy Allen, CIO and CFO of Millipore Corporation -- Chapter 8: Cashing in the Chips -- My Little Runaway -- The Project Killers -- Setting Failure Criteria -- When the Going Gets Tough-Warning Signs -- Broaching the Topic of Cancellation.

Cancelling Well -- Closing Time -- Chapter 9: Be Superman (or Wonder Woman) -- Arriving on the Scene -- Tackling the Project Portfolio -- Turning the Wheel: Making the Leap to Breakthrough IT -- C-Suite Conversations: Phil Stunt, Vice President, IT International, CA -- Chapter 10: Capitalizing on Success -- Building Momentum -- Beyond Breakthrough IT -- The Future of the CIO Role -- In Closing -- Index.