Front Cover -- Title Page -- Copyright Page -- Contents -- Acknowledgments -- About the Authors -- Abbreviations -- Overview -- Message 1: Even in regions such as LAC, where reform has led to sector performance improvements in electricity distribution, water and sanitation, and fixed telecommunications, there is still much room for improvement -- Message 2: Both the government (as regulator and service provider) and the private sector (as service provider) can play active roles in improving sector performance -- Message 3: Improving sector performance requires a holistic approach that is tailored to specific circumstances -- Moving Forward -- Notes -- References -- Chapter 1 Introduction -- Analytical Framework and Scope -- Notes -- References -- Chapter 2 Benchmarking Utility Performance -- Why Benchmark Infrastructure Sectors? -- Do Utilities with Private Sector Participation Outperform Public Utilities? -- Conclusions -- Notes -- References -- Chapter 3 Understanding the Impact of Private Sector Participation on the Performance of Utilities -- Impact of Private Sector Participation on Electricity Distribution -- Impact of Private Sector Participation on Water and Sewerage -- Impact of Private Sector Participation on Fixed-Line Telecommunications -- Impact of Contract Design -- Conclusions -- Notes -- References -- Chapter 4 Regulatory Institutional Design and Sector Performance -- Benchmarking -- Factors Accounting for Differences in Governance -- Regulatory Governance and Sector Performance -- Principal Components of the Governance of Regulatory Agencies -- Conclusions -- Notes -- References -- Chapter 5 Corporate Governance of State-Owned Enterprises -- Methodology and Framework of Analysis -- Results of Corporate Governance Benchmarking -- Corporate Governance and Performance -- Conclusion -- Notes -- References.

Chapter 6 Other Determinants of Sector Performance -- Corruption -- Cost Recovery -- Role of Civil Society -- Contract Arrangements -- Private Sector Participation and Renegotiation -- Private Sector Participation and Reputation -- Economies of Scope, Scale, and Density -- Competition in the Telecommunication Sector -- Conclusion -- Notes -- References -- Chapter 7 Conclusions -- Note -- Appendix A Empirical Approach -- References -- Appendix B Data Sets -- Performance Indicators Data Set -- LAC Electricity Distribution Benchmarking Database -- LAC Water and Sanitation Benchmarking Database -- ITU World Telecommunication/ICT Indicators Database -- Contract and Regulatory Characteristics Data Set -- Regulatory Governance -- Corporate Governance of State-Owned Enterprises -- Notes -- References -- Appendix C Benchmarking Analysis -- Electricity Distribution -- Water and Sanitation Sector -- Telecommunications Sector -- Public versus Private Benchmarking Assessment -- Appendix D Detailed Results of the Empirical Analysis -- Reference -- Appendix E Dimensions of Regulatory Governance -- Appendix F Regulatory Governance and Performance -- Appendix G Corporate Governance and Performance -- Box -- Figures -- Tables -- Back Cover.