Developing Applications with Salesforce Chatter -- Table of Contents -- Developing Applications with Salesforce Chatter -- Credits -- About the Authors -- About the Reviewers -- www.PacktPub.com -- Support files, eBooks, discount offers and more -- Why Subscribe? -- Free Access for Packt account holders -- Instant Updates on New Packt Books -- Preface -- What this book covers -- What you need for this book -- Who this book is for -- Conventions -- Reader feedback -- Customer support -- Downloading the example code -- Errata -- Piracy -- Questions -- 1. Introducing Salesforce Chatter -- An overview of cloud computing -- An overview of salesforce.com -- Collaboration in the past -- The future of collaboration - Salesforce Chatter -- Salesforce Chatter -- Few Chatter benefits -- The Chatter data model -- Chatter data model - user -- Chatter data model - feed -- Chatter data model - group -- Maximizing your customer satisfaction -- Improving your ROI -- Summary -- 2. Configuring and Setting Up Chatter -- Turning on Chatter -- Configuring the Chatter tabs -- Chatter license types -- The Chatter Free license type -- The Chatter External license type -- The Chatter Only a.k.a. the Chatter Plus license type -- Enabling Chatter invites -- Adding Chatter users -- If you are not an admin -- If you are an admin -- Manually creating Chatter users -- Adding users through Data Loader -- Improving your Chatter profile -- The About Me section -- Uploading a profile photo -- Updating contact details -- Be specific when deciding whom to follow -- Additional features of Chatter -- Updating your status -- Posting comments -- Adding links -- Chatter Polls -- Adding topics in your Chatter status updates -- Making a topic your favorite -- Bookmarking a post -- Enabling feed tracking, creating groups, and following records -- Enabling feed tracking -- Follow records.

Method 1 -- Method 2 -- Group creation -- Creating groups -- Joining a group -- How to add members in groups -- The Email Daily Digest setting -- Managing files -- Uploading a file -- Deleting a file -- Following a file -- Version control for Chatter files -- Sharing files with people -- Sharing files with groups -- Advantages of using Chatter files -- Attaching files to a post or comment -- Attaching files to a post -- Attaching files to a comment -- Other Chatter features -- Chatter e-mail setting -- Chatter Messenger -- Enabling Chatter Messenger -- Enabling Chatter Messenger for Visualforce pages -- Installing Chatter Desktop and Chatter Mobile -- Installing Chatter Desktop -- Steps to install the Chatter Desktop application -- Managing user sessions -- Installing and configuring Chatter Mobile -- Installing Chatter Mobile -- Configuring the Chatter Mobile app -- How to log in to the Chatter Mobile app -- Revoking Chatter Mobile access -- Chatter publisher actions -- Enabling publisher actions -- Creating global actions -- Adding global actions to the page layout -- Creating object-specific actions -- Summary -- 3. An Introduction to Development with Chatter -- Displaying a chat window on the Visualforce page -- Enabling chat settings for all Visualforce pages -- Enabling chat settings for a particular Visualforce page -- Displaying a Chatter follower on the Visualforce Page -- Displaying a list of followers without using the Chatter tag -- Displaying a user's profile image -- Displaying a list of followers for a user -- Displaying news feed -- Displaying feed with followers -- Posting status from the Visualforce page -- Entity feed and how to display it on the Visualforce page -- Following a record/user from the Visualforce page -- Automatically following a record after its creation -- Automatically following a group.

Applying filters on group creation -- Applying filters on a Chatter post -- Applying filters on comments on a Chatter post -- Filtering a post for some records -- Posting opportunity-closed details to a Chatter group -- Creating a group that allows read-only access -- Summary -- 4. Building the Chatter Application and Cleaning the Chatter Data -- The mass follow and unfollow application -- The Mass follow page -- Developing an application -- The Mass unfollow page -- Steps to install the mass follow/unfollow Chatter application -- Tasks -- Cleaning Chatter data -- Removing and deleting files and links from the Chatter feeds -- Removing a file from the Chatter feed that is on record -- Who can delete what? -- Deleting a post from the Chatter feed -- Deleting a comment made on a post -- Deleting a poll from the Chatter feed -- Deleting a link from the Chatter feed -- Removing topics from the posts -- Deleting topics from Salesforce -- Removing a bookmark from a post -- Managing Chatter groups -- Adding/removing member(s) from the Chatter group -- Changing the roles of the Chatter group -- An overview of the Chatter-group role -- Deactivating a Chatter user -- What happens when an owner of a Chatter Group is deactivated? -- Deleting feeds using the developer console -- The path to delete feed(s) from the developer console -- Using a scheduled Batch Apex to clean the Chatter data -- Summary -- 5. Understanding Chatter REST API -- Introducing Chatter REST API -- Authentication -- OAuth 2.0 -- Benefits of Chatter REST API -- Governor limits -- Understanding Chatter Rest API -- When to use Chatter REST API -- Understanding OAuth -- Configuring OAuth 2.0 access for your application -- Authorization code -- Access token -- Refresh token -- Posting a feed item -- Summary -- Index.