CONTENTS -- ACKNOWLEDGMENTS -- INTRODUCTION -- PART I. OVERVIEW -- Chapter 1. DEFINING THE PROGRAM MANAGEMENT OFFICE -- Chapter 2. JUSTIFYING THE PROGRAM MANAGEMENT OFFICE -- Chapter 3. THE PROGRAM MANAGEMENT OFFICE IN THE ORGANIZATION -- PART II. THE CENTRAL ORGANIZER -- Chapter 4. CUSTOMER MANAGEMENT -- Chapter 5. VENDOR MANAGEMENT -- Chapter 6. COMMUNICATIONS MANAGEMENT -- Chapter 7. PROJECT OFFICE MANAGEMENT -- Chapter 8. PROJECT KNOWLEDGE MANAGEMENT -- Chapter 9. PROJECT MANAGEMENT TRAINING -- Chapter 10. PROJECT RESOURCE MANAGEMENT -- PART III. PROCESSES -- Chapter 11. PROJECT SELECTION -- Chapter 12. CONTROLLING PROJECT PROGRESS -- Chapter 13. PROGRAM MONITORING AND CONTROL -- Chapter 14. PROJECT AUDIT -- Chapter 15. SYSTEMS TO DRIVE THE PMO -- PART IV. A BUSINESS DIVISION -- Chapter 16. ESTABLISHING A PMO -- Chapter 17. IMPLEMENTING A PMO -- Chapter 18. LEADERSHIP IN A PMO -- Chapter 19. CAREERS WITHIN A PMO -- PART V. CONCLUSION -- Chapter 20. FINAL THOUGHTS ON PMO -- APPENDICES -- Appendix A. SAMPLE PMO BUSINESS PLAN -- Appendix B. SAMPLE PROJECT OFFICE TEMPLATES -- Appendix C. SAMPLE PMO CHARTER -- Appendix D. SAMPLE PMO INTEGRATION PLAN -- References -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- Y -- About the Authors.