Copyright -- CONTENTS -- LIST OF FIGURES AND TABLES -- AUTHORS -- INTRODUCTION -- WHAT THIS BOOK IS ABOUT -- THE ROLE OF UAT -- THE COSTS AND BENEFITS OF UAT -- THE VALUE OF UAT - THE REASONS WE NEED TO DO IT -- STAKEHOLDERS - WHO THIS BOOK IS FOR -- HOW TO GET THE BEST FROM THIS BOOK -- CHECKLISTS -- CASE STUDIES -- 1 THE IMPORTANCE OF UAT -- WHAT IS UAT? -- WHY TEST ISs? -- BUSINESS VULNERABILITY -- THE UAT PROCESS -- FROM UAT TO SERVICE DELIVERY -- UAT AND CONTRACTS -- STAKEHOLDERS IN UAT -- 2 BUSINESS REQUIREMENTS -- BUSINESS REQUIREMENTS -- BUSINESS INTENT AND USER EXPECTATIONS -- ACCEPTANCE CRITERIA -- THE REQUIREMENT TYPES -- PRIORITISING BUSINESS REQUIREMENTS -- THE RELATIONSHIP BETWEEN BUSINESS REQUIREMENTS AND UAT -- THE RELATIONSHIP BETWEEN DEVELOPMENT AND UAT -- SCOPE OF UAT -- BUILDING A TEST BASIS FOR UAT -- 3 TESTING BASICS FOR UAT -- WHAT IS TESTING? -- TEST TYPES -- TESTING PROCESSES -- TEST-CASE DESIGN TECHNIQUES -- TESTING APPROACHES FOR UAT -- REVIEWS -- 4 THE UAT TEAM -- STAKEHOLDERS AND THE UAT TEAM -- KEY ROLES IN A UAT TEAM -- CREATING A SUCCESSFUL TEAM -- TRAINING THE TEAM -- UAT TRAINING CONTENT -- THE TEAM LIFE CYCLE -- DEALING WITH TEAM CONFLICT -- THE WORKING ENVIRONMENT AND WORKING PATTERNS -- BASIC DISCIPLINES -- 5 UAT AS TRANSITION -- THE IS LIFE CYCLE AS A SERIES OF TRANSITIONS -- PLANNING FOR TRANSITIONS -- UAT AS A TRANSITIONAL PHASE -- UAT AS AN EVENT AND UAT AS A PROCESS -- 6 PREPARING FOR UAT - PLANNING -- DECIDING WHAT WE WANT TO ACHIEVE -- ACCEPTANCE CRITERIA -- UAT OBJECTIVES -- ENTRY CRITERIA -- DEFINING THE TESTING WE WILL NEED -- CREATING A TEST BASIS FOR UAT -- SETTING UP THE TEST MANAGEMENT CONTROLS -- 7 TEST DESIGN FOR UAT -- THE HIERARCHY OF TEST DESIGN -- IDENTIFYING TEST CONDITIONS -- DESIGNING TEST CASES -- DESIGNING TEST SCRIPTS -- DATA CREATION -- 8 IMPLEMENTING THE TESTS.

THE TESTING SCHEDULE -- IMPLEMENTING THE TEST SCHEDULE -- IDENTIFYING PROGRESS -- THE STATUS REPORT -- THE POST-TESTING SUMMARY -- 9 EVALUATING THE SYSTEM -- HOW DO WE DECIDE WHETHER OR NOT TO ACCEPT A SYSTEM? -- WHEN THE TESTING HAS TO STOP -- THE RISK OF RELEASE -- MEASURING THE RISK OF RELEASE -- DEFINING AND EVALUATING EMERGENCY-RELEASE CRITERIA -- DECISION PROCESS FOR EVALUATING UAT RESULTS -- TEST SUMMARY REPORT CONCLUSIONS -- THE FINAL RELEASE DECISION -- 10 LIFE AFTER UAT -- POST-UAT REPORTING -- END-USER TRAINING -- PREPARING A ROLL-OUT STRATEGY -- IMPLEMENTATION -- POST-IMPLEMENTATION DEFECT CORRECTIONS -- MEASURING BUSINESS BENEFITS -- THE END OF UAT? -- APPENDIX A UAT CHECKLISTS -- INITIATING THE UAT PROJECT CHECKLIST (SPONSOR) -- PLANNING THE UAT PROJECT CHECKLIST (UAT TEAM LEADER) -- UAT TEST DESIGN CHECKLIST -- UAT TEST EXECUTION CHECKLIST -- UAT RELEASE DECISION CHECKLIST -- POST-UAT ACTIONS CHECKLIST -- APPENDIX B ANSWERS AND COMMENTS -- CHAPTER 1 -- CHAPTER 2 -- CHAPTER 3 -- CHAPTER 4 -- CHAPTER 5 -- CHAPTER 6 -- CHAPTER 7 -- CHAPTER 8 -- CHAPTER 9 -- APPENDIX C UAT TRAINING -- THE TRAINING PROCESS -- THE TRAINING CONSULTANT ROLE -- REFERENCES -- INDEX -- Back Cover.