At last, a truly practical guide on how to identify, gather and harness the knowledge in your organisation. An expert but jargon-free guide to enable you to manage the knowledge in your organisation successfully - to identify, gather and use that knowledge to maximum advantage. Organise and manage all your knowledge resources properly and you will: - increase productivity - reduce expensive mistakes - achieve your objectives more quickly - differentiate yourselves from others This is a no-nonsense explanation of what KM is, what it can do for your organisation and what you need to know and do. It includes four detailed checklists and three in-depth case studies. This report will be of direct benefit to those working in the public, not-for-profit and private sectors, including: - HR Managers - IT Managers - Training Managers - Strategic Planners - Those working in 'e-government' and students on KM or MBA programmes.