The Joy of Conflict Resolution : Transforming Victims, Villains and Heroes in the Workplace and at Home.
Title:
The Joy of Conflict Resolution : Transforming Victims, Villains and Heroes in the Workplace and at Home.
Author:
Harper, Gary.
ISBN:
9781550923957
Personal Author:
Physical Description:
1 online resource (159 pages)
Contents:
Advance Praise -- Title Page -- Rights Page -- Dedication -- Contents -- Acknowledgements -- Introduction -- Chapter 1: Victims, Villains and Heroes -- Chapter 2: Lessons from the Sandbox -- Chapter 3: Just like the Movies -- Chapter 4: Welcome to Turm-Oil Inc. -- Chapter 5: The Assumption Iceberg -- Chapter 6: The Wobbly Stool of Conflict -- Chapter 7: The Perils of Anger Mountain -- Chapter 8: Beware the Conflict Gremlins -- Chapter 9: The Power of Listening -- Chapter 10: Spinning the Straw of Defensiveness -- Chapter 11: Escaping the Trap of Positions -- Chapter 12: Probing the Depths of Conflict -- Chapter 13: Standing Up for Ourselves -- Chapter 14: The Road to Resolution -- Chapter 15: Tips for the Traveler -- Resources -- Index -- About the Author.
Abstract:
All you need to understand the dynamics of conflict -- and the joy of resolution.
Local Note:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Genre:
Electronic Access:
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