Cover -- CONTENTS -- EDITORIAL ADVISORY BOARD -- Note from the publisher -- Editorial -- The Sandals philosophy: exceeding guest expectations - now and in the future -- Learning at work: practical steps to maximize the individual and organizational benefits -- The GULL story: "Enabling YOU to make a difference in OUR world" -- Action learning projects and teamworking at Beaches Turks & Caicos -- The five pillars framework for action learning at Sandals Grande St Lucia -- The role of action learning in personal, professional and business development -- Getting to the transfer point: cascading action learning -- Sandals Corporate University: "the change-included experience".