Knowledge and business process management
Title:
Knowledge and business process management
Author:
Hlupic, Vlatka, 1965-
ISBN:
9781591400745
Publication Information:
Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2003.
Physical Description:
electronic texts (viii, 289 p. : ill.) : digital files.
Contents:
Section I: Research Issues in Knowledge and Business Process Management -- 1. Directions and Trends in Knowledge Management Research: Results from an Empirical Analysis of European Projects -- 2. Knowledge Economy: An Overview -- 3. Simulation Modelling: The Link Between Change Management Approaches -- 4. Intelligent Agents for Knowledge Management in E-Commerce: Opportunities and Challenges -- 5. Knowledge Management: Analysis and Some Consequences --
Section II: Practical Aspects of Knowledge and Business Process Management -- 6. Knowledge Management in Action: The Experience of Infosys Technologies -- 7. The Learning Enactment of Process Knowledge: An Approach Anchored on Work Practices -- 8. Bridging the Gap from the General to the Specific by Linking Knowledge Management to Business Processes -- 9. Designing Organisational Memory in Knowledge-Intensive Companies: A Case Study -- 10. Opportunities for Data Mining and Customer Knowledge Management for Shopping Centres --
Section III: People and Technology: Current Trends in Knowledge and Business Process Management -- 11. Managing Knowledge in a Collaborative Context: How May Intellectual Resources Be Harnessed Towards Joint Effect? -- 12. Technical Aspects of Knowledge Management: A Methodology for Commercial Knowledge Management Tool Selection -- 13. A Framework for Managing Knowledge in Requirements Identification: Bridging the Knowledge Gap Between Business and System Developers -- 14. The Impact of the Knowledge Economy on Leadership in Organisations -- 15. The Role of Teams in Business Process Change -- About the Authors -- Index.
Abstract:
In today's competitive and global business environments, knowledge is recognised as one of the most important strategic assets for modern organisations. In the light of this, knowledge management (KM) continues to receive much attention both from the academic and business communities. With improvements in IT-based systems for handling knowledge, KM is becoming an essential theme of research into business success as well as a subject of new business initiatives. There is a growing emphasis on innovation through 'knowledge work' and 'knowledge workers' and on the leveraging of 'knowledge assets' (Swan et al., 1999).
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Electronic Access:
Chapter PDFs via platform: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-59140-036-3