Cover -- Copyright -- Contents -- List of Figures and Tables -- About the author -- Abbreviations -- Glossary -- Preface -- Preamble -- INTRODUCTION AND PURPOSE -- Why have business continuity? -- What exactly is a 'continuity plan'? -- Business continuity - planning or management? -- Why does continuity management fail? -- A real-life continuity plan -- Outages in practice -- The BCM lifecycle -- 1 GENERAL ISSUES IN CONTINUITY MANAGEMENT -- Some terminology -- Standards -- Regulatory issues -- Availability, uptime and reliable components -- The downtime myth -- Application and asset approach -- It won't happen to us -- Disasters -- The cost of failure -- The cost of success -- Customer satisfaction -- Some industries are different -- 2 IN PRACTICE - THE FOUNDATIONS -- Company strategy -- Continuity strategy -- Business continuity policy -- Planning -- 3 BUSINESS IMPACT ANALYSIS -- Introduction -- The objectives of the BIA -- Level of detail and scope -- Critical success factors -- Assessing impact -- Revenue at risk -- Questionnaires -- Tools -- The process in detail -- 4 THE BUSINESS IMPACT ANALYSIS REPORT -- 5 THREATS, RISKS AND RISK ANALYSIS -- Introduction -- In practice -- Risk lifecycle -- 6 SUPPORTING FUNCTIONS AND DEPARTMENTS -- The special cases of IT and Facilities -- General issues with IT recovery architectures -- IT considerations -- Procurement considerations -- Human Resources considerations -- Facilities considerations -- Finance considerations -- 7 SCENARIOS -- Scenarios and capability -- 8 PROCEDURES - THE LAST THING TO DO IS THINK -- IT procedures -- 9 TESTING AND STAYING FRIENDS -- In-depth analysis -- Desk testing -- Live testing -- 10 AUDIT -- Test logs -- Stakeholder management -- Auditing yourself -- 11 IMPLEMENTATION AND GOVERNANCE -- A governance framework -- Job descriptions -- Incident and escalation management.

Escalation structure -- 12 COMMUNICATIONS -- 13 TRAINING -- 14 ORGANISATIONAL ISSUES -- Where does BCM fit in an organisation? -- Keeping the plan up-to-date -- 15 BUSINESS CONTINUITY AND THE CLOUD -- 16 LESSONS TO LEARN -- 17 CONCLUSION -- APPENDIX 1: REFERENCE DATA -- APPENDIX 2: TEMPLATES -- BIA questionnaire template -- Threat/risk questionnaire template -- INDEX -- Back Cover.