Internet-based organizational memory and knowledge management
Title:
Internet-based organizational memory and knowledge management
Author:
Schwartz, David G.
ISBN:
9781930708631
Publication Information:
Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2000.
Physical Description:
electronic texts (v, 269 p. : ill.) : digital files.
General Note:
"This book is the result of the Innovative Internet Information Systems (IIIS) workshop held in conjunction with the 7th European Conference on Information Systems (ECIS'99)"--Preface.
Contents:
1. On Knowledge Management in the Internet Age --
Part I. Utilizing knowledge --2. Internet Enabled Corporate Knowledge Sharing and Utilization -- 3. Essential Factors in Knowledge Management with COTS Products -- 4. The Challenge for Customer Service: Managing Heterogenous Knowledge --
Part II. Acquiring knowledge and building organizational memories -- 5. Semi-Structured Data Extraction from Heterogenous Sources -- 6. Adding Knowledge to Accounting Systems for Virtual Enterprises -- 7. Concept Indexes: Sharing Knowledge from Documents -- 8. Facilitating Knowledge Transfer in an R&D Environment: A Case Study -- 9. On Knowledge Management: A Field Study --
Part III. Knowledge in virtual organizations -- 10. The Challenges of Interorganizational Management: An Emerging Issue in the Virtual Organization -- 11. Managing Knowledge in an ERP Enabled Virtual Organization -- 12. Using an Intranet to Manage Knowledge for a Virtual Project Team -- Author Biography -- Index.
Abstract:
The focus of the 1999 workshop that led to this book was on Internet technology for knowledge management, and Internet-based solutions that can be used as enabler for the effective creation and use of organizational memories. This theme was selected acknowledging that knowledge management is fast becoming a crucial issue and key factor in the growth of organizations. Managing disparate, heterogeneous knowledge, and making it available in an appropriate manner across the organization is a daunting task. The Internet, intranets, and the World Wide Web have been significant catalysts in the development of new Knowledge Management (KM) technologies and have contributed immensely to the level of awareness in organizations and their perceived need to create and leverage Organizational Memories (OM).
Added Corporate Author:
Electronic Access:
Chapter PDFs via platform: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-87828-982-7