Service science for socio-economical and information systems advancement holistic methodologies
Title:
Service science for socio-economical and information systems advancement holistic methodologies
Author:
Koumpis, Adamantios, 1969-
ISBN:
9781605666846
Personal Author:
Publication Information:
Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2010.
Physical Description:
electronic texts (xv, 356 p. : ill.) : digital files.
Contents:
Service science and practice -- About the nature of services -- Typology of services -- Services and the humans -- Services and the computers -- Services and the workplace -- Service economics -- Service physics -- Service metaphysics -- Culture of services -- Future of services.
Abstract:
Services both as a science and as a practice in today's corporate environments are suffering from many suboptimalities. A compromise of both organizational and technological aspects provides the answer to many pitfalls and shortcomings currently faced. This book sheds light on a variety of issues and shortcomings of service-based economies by analyzing situations and modern practices that improve the way researchers, field practitioners, and ICT professionals account for their core business service-related activities. This defining body of research provides a broad perspective of how to improve service creation, production, and management of assets.
Added Corporate Author:
Electronic Access:
Chapter PDFs via platform: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-60566-683-9