Conceptual Theory / Meir Russ,Robert Fineman, Jeannette K. Jones -- Relational Flexibility / Kalotina Chalkiti -- Agile Alignment of Enterprise Execution Capabilities with Strategy / Daniel Worden -- KARMA / Meir Russ, Robert Fineman, Jeannette K. Jones -- The Green Bay Chamber of Commerce / Philip Mattek -- A Model for Knowledge Management and Intellectual Capital Audits / Carolina López-Nicolás, Ángel L. Meroño-Cerdán -- C3EEP Typology and Taxonomies / Meir Russ, Robert Fineman, Jeannette K. Jones -- Linking Exploration and Exploitation Capabilities with the Process of Knowledge Development and with Organizational Facilitators / César Camisón-Zornoza, Montserrat Boronat-Navarro -- How Do We Get There? Strategy Action Framework-"Action Engine" / Meir Russ, Robert Fineman, Riccardo Paterni, Jeannette K. Jones -- Aurora Health Care / Thomas Ginter, Jane Root -- Strategic Alliances and Knowledge Management Strategies / Mario J. Donate-Manzanares, Fátima Guadamillas-Gómez, Jesús D.Sánchez de Pablo -- Creating and Delivering a Successful Knowledge Management Strategy / Jiming Wu, Hongwei Du, Xun Li, Pengtao Li -- Aligning Business and Knowledge Strategies / Lars Taxén -- SMEs and Competitive Advantage / Eleonora Di Maria, Stefano Micelli -- Knowledge Management for an Effective Sales and Marketing Function / Amit Karna, Ramendra Singh, Sanjay Verma -- The Implications of the Development and Implementation of CRM for Knowledge Management / Diana Luck --

Quality and Continuous Improvement in Knowledge Management / Nicole M. Radziwill, Ronald F. DuPlain -- Translating Knowledge Management Practices into the Boundaries of Supply Chain / Ozlem Bak.