Service science and logistics informatics innovative perspectives
Title:
Service science and logistics informatics innovative perspectives
Author:
Luo, Zongwei, 1971-
ISBN:
9781615206049
Publication Information:
Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2010.
Physical Description:
electronic texts (xxiii, 437 p. : ill. (some col.)) : digital files.
Contents:
1. Innovative strategies for logistics processes / Bikem Türkeli, Alp Ariburnu, Özalp Vayvay -- 2. Research on the innovation mechanism and model of logistics enterprise : a Chinese perspective / Zhang Mu, Li Wenli, Luo Jing, Ye Xiang, Ren Congying, Wu Chengjuan -- 3. Managing customer-centric information : the challenges of information and communication technology (ICT) deployment in service environments / Martin R. Fellenz, Mairead Brady -- 4. Impact of wireless sensor network technology on service innovation in supply chain management / Gong Li, Jing Shi -- 5. Application and design of surface acoustic wave based radio frequency identification tags / Han Tao, Shui Yongan -- 6. Information needs of logistics service providers / Ulla Tapaninen, Hennariina Pulli, Antti Posti -- 7. IT audit for information logistics / Malgorzata Pankowska -- 8. Information and communication technology in logistics as a comparative advantage / Roman Gumzej, Martin Lipičnik -- 9. How to market OR/MS decision support / Masayuki Ueda -- 10. A multicriteria tool for evaluating performance of service suppliers : the case of Met-Mex Peñoles supply chain / Albalicia Martínez Hernández, Mario Cantú Sifuentes, Miguel Gastón Cedillo Campos -- 11. Analyzing requirements and approaches for sourcing software based services / G.R. Gangadharan, Erwin Fielt -- 12. Supplier relationship management in health care / Tobias Mettler, Peter Rohner --
13. Cargo service dynamics and service-oriented architecture in East Asian airports / Joyce M.W Low, Loon Ching Tang, Xue-Ming Yuan -- 14. Lifecycle management of SLAs for service enterprises / Yang Li -- 15. Cyber transportation logistics : architecting a global value-chain for services / Yupo Chan, Jaouad Boukachour, Chia-Chu Chiang, Madan Mohan Dey, Charles-Henri Fredouët, Hing-Po Lo, Farhad Moeeni, Albert K. Toh -- 16. Perceived risk management : applying the TEID model to the traveler service chain / Magali Dubosson, Emmanuel Fragnière -- 17. Prediction reliability of container terminal simulation models : a before and after study / Armando Cartenì -- 18. New profession development : the case for the business process engineer / Ying Tat Leung, Nathan S. Caswell, Manjunath Kamath -- 19. Logistics services in the 21st century : supply chain integration and service architecture / Marcus Thiell, Sergio Hernandez.
Abstract:
"This book provides both business and IT professionals a reference for practices and guidelines to service innovation in logistics and supply chain management"--Provided by publisher.
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Electronic Access:
Chapter PDFs via platform: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61520-603-2