Power without Glory -- Acknowledgements -- Preface -- References -- CHAPTER 1 Power without Glory- A Genealogy of a Management Decision -- CHAPTER 2 Power and Language -- Language Games -- Understanding -- Power -- The Need for Power Analysis -- CHAPTER 3 Writing History and Relations of Power -- Discourse and Practice -- Archaeology -- Genealogy -- Genealogy and Power -- CHAPTER 4 Power in The Bank: Introduction and Methodology -- Case Introduction -- Guidelines for the Study of Power -- CHAPTER 5 Emergence of Information Technology (IT) and Power -- The Rolling Department -- The Emergence of Information Technology -- The Project Gains Support -- Science -- Preparations for the Test -- Products and Tools -- CHAPTER 6 Power Constructs Reality: The Language Games of The Value Project -- The Emergence of Information Technology -- CHAPTER 7 Power Constructs Truth: The Value Project Breaks Down -- The Test in the Test Departments -- Recommendation of The Steering Committee -- Group-2's Recommendations -- Evaluation of the IT-Systems -- CHAPTER 8 Power Constructs Work Conditions: The Shaping of Bank Work -- Academics and Bank Work -- Surveillance in Bank Operations -- The Impact of IT on Work Conditions -- Summing Up: Relations of Power in The Local Departments -- CHAPTER 9 Power Reorganizes: The Language Games of The Technology Project -- The Technology Project -- The Basic System Sets the Agenda -- The Work in the Subprojects -- The New Division of Labour -- The Test of the Division of Labour -- What Did the Test Show? -- Organization and Information Technology -- Summing Up -- CHAPTER 10 Power Separates: Creating a New Hierarchy and New Standards of Work -- The Implementation of the New Division of Labour -- Workers Are Scored -- Creating New Routines -- Sales Culture -- Measurement PointsThe Number of Customer Meetings/Unrequested Contacts.

The Dark Horse in the Change Process -- Implementation Status -- Use of PC's in the Customer Meeting -- Implementation Follow-Up -- A Sales Administration Tool -- Segmentation -- CHAPTER 11 Writing History and Relations of Power - Conclusions -- Emergence of Information Technology (IT) and Power -- Power Constructs Reality - The Language Games of The Value Project -- Power Constructs Truth - The Value Project Breaks Down -- Power Constructs Work Conditions - The Shaping of Bank Work -- Power Reorganizes: The Language Games of The Technology Project -- Power Separates: Creating A New Hierarchy and New Standards of Work -- The Power of the Author: Constructing an Alternative Memory -- References.