Book Cover -- Title -- Contents -- List of illustrations -- Notes on contributors -- Preface -- Acknowledgements -- Introduction: from new designs to new dynamics PAUL J. JACKSON -- The inter- and intra-organisational level -- Knowledge management in the Web enterprise: exploiting communities of practice ALISTAIR CAMPBELL -- Building collaborative networks: new product development across organisational boundaries LISA HARRIS, ANNE-MARIE COLES, KEITH DICKSON AND IAN MCLOUGHLIN -- Virtual teams and lost proximity: consequences on trust relationships JOE NANDHAKUMAR -- Individual experiences of virtual working -- Re-forming organisations: contributions of teleworking employees KIRAN MIRCHANDANI -- Narratives and identity in flexible working andteleworking organisations SEAN GALPIN AND DAVID SIMS -- Management and control in virtual working -- Managing virtual working: between commitment and control? ASTRID DEPICKERE -- Management rationalities and virtual working: adjusting telework to different organisational cultures and rationalities REIMA SUOMI AND JUHANI PEKKOLA -- Autonomy, control and the virtual worker LOUISE M. ADAMI -- Learning and innovation in virtual working -- Learning and knowledge management: a theoretical framework for learning in flexible organisations CHARLOTTE BJRKEGREN AND BIRGER RAPP -- Organisational learning and the virtual organisation IAN MCLOUGHLIN AND PAUL J. JACKSON -- Management of knowledge as interface management: from exo-worlds to endo-worlds FRANK A. MORATH AND ARTUR P. SCHMIDT -- Conclusion PAUL J. JACKSON -- Index.