Cover -- Title -- Copyright -- Contents -- Preface -- Contents and Organization -- Changes to the Third Edition of The Facilitator's Fieldbook -- Acknowledgments -- About the Authors -- A Note About the Online Files -- Introduction -- Facilitation Overview -- Primer A: Understanding Adult Learning -- Primer B: Understanding Group Dynamics and Decision Making -- Primer C: Understanding Process Consultation -- Primer D: The "ALTOGETHER" View of Facilitator Personal Qualities -- Primer E: The Manager as Facilitator -- Section I-Phase I: Preparation -- Overview -- Facilitator Resources -- Contracting for Facilitation -- Guide I-1: A Facilitator's Checklist of Key Contracting Points -- Guide I-2: Best Contracting Practices for Facilitators -- Guide I-3: Project Facilitation Interview -- Worksheet I-1: Project Facilitation Interview Protocol -- Sample I-1: The Facilitator Contracting Letter -- Organizing the Group -- Guide I-4: Stakeholder Analysis and Group Member Selection -- Guide I-5: Using Style Inventories to Help Build Effective Groups -- Guide I-6: Developing a Group Charter -- Sample I-2: Group Charter -- Worksheet I-2: Fast Team Charter -- Guide I-7: Selecting the Group Leader -- Setting Group Norms -- Guide I-8: Group Operating Principles -- Sample I-3: Group Operating Principles -- Guide I-9: Establishing Ground Rules -- Meeting Planning -- Guide I-10: Planning Meetings -- Guide I-11: A Checklist for Meeting Planning -- Sample I-4: Meeting Agenda -- Sample I-5: The Participant Agenda -- Guide I-12: The Facilitator's Fast Plan -- Worksheet I-3: The Facilitator's Fast Plan -- Guide I-13: Meeting Room Designs -- Guide I-14: Tips on Making Good Use of Meeting Room Space -- Guide I-15: Different Kinds of Meetings: Distinguishing "Task Forces" from "Regular Meetings" -- Section II-Phase II: Working with the Group -- Overview.

Facilitator Resources -- Getting Started Right -- Guide II-1: Facilitation Fundamentals -- Guide II-2: The Proof's in the Pudding -- Guide II-3: Task Group Inclusion Activities -- Guide II-4: Tips on Designing Inclusion Activities -- Guide II-5: Getting Started Right-The Emotional "Check-In" -- Guide II-6: Trust Building-Accelerating Familiarity -- Guide II-7: Trust Building-Being Trustworthy as a Facilitator -- Guide II-8: Keeping Sessions Alive -- Guide II-9: Encouraging Participation -- Guide II-10: Monitoring Group Task and Maintenance Behaviors -- Guide II-11: Group Member Task Behavior Evaluation -- Guide II-12: Group Member Maintenance Behavior Evaluation -- Guide II-13: Building the "Masterteam"-Strengthening Group Task and Maintenance Behaviors -- Guide II-14: The Facilitator and Nonverbal Communication-A Lesson in Crap Detecting and Truth Telling -- Guide II-15: Creating Subgroups -- Guide II-16: Setting Up Small Groups to Succeed -- Group Memory Systems -- Guide II-17: Graphic Facilitation -- Guide II-18: Using the Group Memory -- Guide II-19: Training the Group Recorder -- Guide II-20: Guidelines for the Group Recorder -- Guide II-21: Top 10 Flip Chart Tips and Tricks -- Guide II-22: On Becoming Marker-Worthy -- Building the Group Database -- Guide II-23: Building the Database -- Worksheet II-1: Building Our Database -- Sample II-1: Database Construction Strategies -- Guide II-24: Appreciative Inquiry -- Guide II-25: The Vision Collage -- Guide II-26: The Problem Probe -- Guide II-27: Brainstorming -- Guide II-28: Brainwriting-An Alternative Approach to Brainstorming -- Guide II-29: Introducing Groups to Dialogue -- Guide II-30: Reflective Listening -- Guide II-31: Future Sculpting™ as an Insight Technique -- Analyzing the Database -- Guide II-32: Nominal Group Process -- Worksheet II-2: Idea Response Worksheet.

Worksheet II-3: Rating Form for NGT Final Voting -- Worksheet II-4: Sample Completed Rating Form for NGT Final Voting -- Guide II-33: Force Field Analysis -- Sample II-2: Force Field Analysis -- Guide II-34: Gauging Gradients of Agreement -- Guide II-35: Progressive Regrouping -- Guide II-36: No Objections -- Guide II-37: Self-Adhesive Stickers as Voting Aids -- Guide II-38: Rule of One-Third or One-Fifth -- Guide II-39: Likelihood-Impact Analysis -- Worksheet II-5: Likelihood-Impact Analysis Form -- Guide II-40: Small-Group Ambassadors -- Guide II-41: Stepladder Technique -- Guide II-42: Critical Success Factor Analysis -- Guide II-43: The Decision Matrix -- Worksheet II-6: The Decision Matrix -- Decision Modes -- Guide II-44: Absolute Consensus -- Guide II-45: Consultative -- Guide II-46: Consultative Consensus -- Guide II-47: Modified Consensus -- Guide II-48: Voting -- Guide II-49: Expert-Led Decision Making -- Handling Conflicts and Common Problems with Groups -- Guide II-50: Facilitating Conflict Resolution -- Guide II-51: Handling Common Problems -- Guide II-52: Accelerating Group Progress -- Guide II-53: Alternatives to Spending Time Giving Out Information in Meetings -- Evaluation and Group Closure -- Guide II-54: The Task Group Process Review -- Worksheet II-8: The Task Group Process Review List -- Guide II-55: Pluses and Minuses -- Guide II-56: Evaluating the Regular Meeting -- Worksheet II-9: Regular Meeting Evaluation Guide -- Guide II-57: The After Action Review-A Tool for Continuous Improvement -- Guide II-58: Facilitator Evaluation -- Worksheet II-10: Facilitator Evaluation -- Guide II-59: Handling Closings With the Group -- Section III-Phase III: Implementation -- Overview -- Facilitator Resources -- Meeting Records -- Guide III-1: Producing Meeting Records -- Sample III-1: Meeting Record: Agenda Items and Results/Decisions.

Sample III-2: Meeting Record: Minutes -- Preparing, Presenting, and Reviewing Recommendations -- Guide III-2: Preparing Your Final Task Group Report -- Guide III-3: Reviewing Recommendations-The Facilitated Recommendations Review -- Guide III-4: Planning the Recommendations Presentation-The Unfacilitated Recommendations Presentation -- Guide III-5: Communicating With Others -- Implementation Planning -- Guide III-6: Implementation Planning -- Guide III-7: Responsibility Charting -- Guide III-8: Scheduling Meetings With Groups -- Section IV-Large-Group Methods -- Overview -- Facilitator Resources -- Large-Group Methods for Organizational and Community Change -- Guide IV-1: Facilitating Large Groups -- Guide IV-2: The Search Conference -- Guide IV-3: Conducting the Open-Space Meeting -- Guide IV-4: Facilitating Multiple Groups in Large Group Planning Meetings -- Section V-Facilitating in a Virtual World -- Overview -- Facilitator Resources -- Facilitating in a Virtual World: Technological Tools and Applications -- Guide V-1: Working Together, Virtually -- Guide V-2: Creating a Sample Facilitated Experience with a Virtual Group -- Guide V-3: A Nontechnical Overview of Virtual Groups and Technologies -- Guide V-4: Using Technology in Facilitating -- Guide V-5: Facilitating Effective Audio Teleconferences -- Guide V-6: Facilitating Videoconferences -- Section VI-Using the Facilitator's Fieldbook as a Training Tool -- Overview -- Facilitator Resources -- Trainer's Notes -- Guide VI-1: Day One Facilitation Trainer Notes -- Worksheet VI-1: Contracting Scenario -- Worksheet VI-2: Contract Planning -- Worksheet VI-3: Pretest and Posttest: Distinctions Between Task Groups and Regular Meetings -- Guide VI-2: Day Two Facilitation Trainer Notes -- Worksheet VI-4: Brainwriting 6-3-5 Worksheet -- Guide VI-3: Day Three Facilitation Trainer Notes.

Worksheet VI-5: Encouraging Participation-Items for Charades Exercise -- Worksheet VI-6: The IAF Competencies -- Index.