Cover -- Title page -- Copyright -- Table of contents -- Acknowledgements -- Chapter 1 Approaching Diversity -- WHO WE ARE -- WHO YOU ARE -- ASSUMPTIONS -- DIVERSITY AND DIVERSITY TRAINING AS A 'SPECIAL' CASE -- ROLES IN MANAGING DIVERSITY -- THE PROFILE OF A DIVERSITY TRAINER/MANAGER -- THE CHALLENGE OF SELF-DEVELOPMENT -- HOW WE HOPE YOU WILL USE THE BOOK -- Chapter 2 Making the Case for Diversity -- LEARNING INTENTIONS -- INTRODUCTION -- WHAT DIVERSITY MEANS -- THE BUSINESS CASE FOR DIVERSITY -- DIVERSITY AND THE BOTTOM LINE -- THE ETHICAL CASE FOR DIVERSITY -- THE LEGAL FRAMEWORK FOR DIVERSITY -- THE GOVERNMENT MODERNIZATION AGENDA -- GLOBALIZATION AND THE RECRUITMENT AND RETENTION OF STAFF -- DIVERSITY/RACE EQUALITY/EQUAL OPPORTUNITIES/COMMUNITY AND RACE RELATIONS/FAIRNESS: WHERE THE FOCUS SHOULD BE -- ORGANIZATIONAL STRATEGIES -- CONCLUSION -- KEY LEARNING POINTS -- Chapter 3 Learning to Learn About Diversity -- DIVERSITY: TRAINING OR EDUCATION? -- LEARNING IN THE DIVERSITY CONTEXT -- WHAT DOES 'GOOD' DIVERSITY TRAINING LOOK LIKE? -- OPENING UP VARIATION FOR THE LEARNER -- INVOLVING MINORITY GROUPS IN YOUR TRAINING -- KEY LEARNING POINTS -- Chapter 4 A Knowledge Base for Training Diversity: Some Specific Issues -- LEARNING INTENTIONS -- INTRODUCTION -- ATTITUDES -- VALUES -- BELIEFS AND OPINIONS -- BEHAVIOUR -- STEREOTYPING -- LABELLING -- PREJUDICE -- DISCRIMINATION -- ISSUES OF DISABILITY -- FLEXIBLE AND PART-TIME WORKING -- KEY LEARNING POINTS -- Chapter 5 Designing Diversity Training -- INTRODUCTION -- NEEDS ANALYSIS -- USING STANDARDS -- DESIGNING FOR AWARENESS -- AIMS, GOALS AND LEARNING INTENTIONS -- IMPLEMENTING A DIVERSITY PROGRAMME -- KEY LEARNING POINTS -- Chapter 6 Diversity Training: Challenges and Issues -- INTRODUCTION -- CONFIDENTIALITY AND TAKING RISKS -- INSTITUTIONAL RACISM AND DISCRIMINATION -- THE JOURNEY ANALOGY.

CHANGING THE WAY WE SEE THE WORLD -- AUTHORITY TO ENGAGE WITH ATTITUDES AND VALUES -- COPING WITH TRAINER STRESS -- KEY LEARNING POINTS -- Chapter 7 Tactics for Teaching and Learning Diversity -- INTRODUCTION -- ROLE PLAY -- PSYCHODRAMA -- THEATRE -- VIDEO -- DISCUSSION -- QUIZZES -- THE VALUE OF SMALL GROUP WORK -- ISSUES FOR FACILITATORS -- KEY LEARNING POINTS -- Chapter 8 Facilitating Diversity Training -- LEARNING INTENTIONS -- DIMENSIONS OF LEARNING -- WHAT IS FACILITATION? -- PARTICULAR ISSUES IN FACILITATING DIVERSITY TRAINING -- KEY LEARNING POINTS -- Chapter 9 Evaluating and Assessing Diversity Training -- LEARNING INTENTIONS -- INTRODUCTION -- EVALUATION -- EVALUATION MODELS -- EVALUATION TOOLS -- ASSESSMENT -- PUTTING EVALUATION INTO PERSPECTIVE -- KEY LEARNING POINTS -- Chapter 10 Diversity Training in Action -- LEARNING INTENTIONS -- INTRODUCTION -- KEY LEARNING POINTS -- Chapter 11 The Management of Black and Minority Ethnic Staff: Learning from Good Practice -- LEARNING INTENTIONS -- ACKNOWLEDGEMENT -- INTRODUCTION -- METHOD -- CONCLUSION -- KEY LEARNING POINTS -- Chapter 12 Useful Models for Diversity Training -- GROUP DYNAMICS: TUCKMAN'S MODEL -- THE INTEGRATION OF CULTURES -- ALLPORT'S SCALE OF PREJUDICE -- BETARI'S BOX -- THE PARADIGM OF PREJUDICE -- JOHARI'S WINDOW -- MODELS FOR ANALYSIS -- SWOT -- PESTEL -- Glossary -- Selected Websites -- References -- Index.