Impact & Excellence: Data-Driven Strategies for Aligning Mission, Culture, and Performance in Nonprofit and Government Organizations -- Copyright -- Contents -- Foreword -- Preface -- Introduction -- Overview -- Chapter 1: Social-Sector Impact and Excellence: The Call to Be More Strategic -- The Imperative of Managing to Outcomes -- Embracing a Measurement Culture -- Three Critical Components of Sustained Change -- The Next Step -- Impact & Excellence -- Chapter 2: The Imperative Future State: High-Performance Measurement Cultures -- The Path Forward: Toward the Desired Future State -- The Secret to Success -- Revenues and Expenditures -- Components of Outcomes Management -- Individual Performance Standards -- Preparing for Lasting Success -- A Journey to Truth: Collecting the Data on Data-Driven Cultures -- The Survey Says -- High-Performance Measurement Culture Organizations -- Moderate-Measurement Culture Organizations -- Low-Measurement Culture Organizations -- Size Doesn't Matter -- Hidden Success Factors -- The Next Step -- Impact & Excellence -- Chapter 3: The Reality: We Are Not as Good as We Think We Are -- Common Practice -- The Measurement GPS -- The Data Management Approach -- The Dust Collectors and Recyclers -- The Compliance Officers and Ruler Whackers -- The Coaches and Motivators -- Identifying Gaps -- The Next Step -- Impact & Excellence -- Chapter 4: Nonprofits and Measurement Cultures -- Nonprofit Structures -- Governance -- Administration -- Programs -- Measurement Cultures: Foundational to Nonprofit Success -- Measurement Cultures: The Global Perspective -- Nonprofits and Measurement Cultures: The Internal Picture -- Audiences for Data -- Nonprofit Governance -- Program Staff -- Development Staff -- Corporate Funders -- Foundation and Government Funders -- Private Donors -- Program Participants -- Partnering Organizations.

Barriers to Implementation -- The Bottom-Line Mindset -- The Overhead Debate -- Staff Turnover -- Funders' Requirements -- Build on Strengths -- Flexibility -- Direct Access to Clients and Participants -- Control -- Ability to Seek New Funding -- Next Steps -- Impact & Excellence -- Chapter 5: Government and Measurement Cultures -- Measurement Cultures: A Moral Responsibility of Government -- The Outcomes of Government -- The Six Basic Functions of Government -- A More Perfect Union -- Establish Justice -- Ensure Domestic Tranquility -- Provide for the Common Defense -- Promote the General Welfare -- Secure the Blessings of Liberty -- Audiences for Government Data -- Taxpayers -- Target Demographic Groups -- The Legislative Branch -- The Executive Branch -- Budget Offices -- Other Government Funders -- Media -- Organizational Staff -- Barriers to Implementation -- Tangles of Red Tape -- Bargaining Units and Civil Service Regulations -- Elections -- No Direct Access to Clients and Participants -- Large and Outdated Data Systems -- An Inevitable Movement to Managing to Outcomes -- Ample Resources -- Public Demand for Change -- Next Steps -- Impact & Excellence -- Chapter 6: Letting Go of Excuses: The "Five C's" of Easy and Effective Impact and Excellence -- A Formula for Change -- An Urgent Call for Change -- Learning from Baseball -- A Fork in the Road -- Letting Go of Excuses -- Common Excuses -- Game Change -- Five Easy and Effective Steps to Excellence and Impact -- The Next Step -- Impact & Excellence -- Chapter 7: Culture and Leadership -- A Commitment to Data-Driven Excellence -- Three Essential Ingredients -- Ideal Culture -- Ideal Leadership -- Ideal Success Measures -- The Link between Culture and Measurement -- Culture Change -- Actions of Leadership -- Examining Leadership Competencies -- Cultivating Organizational Vision and Purpose.

Building Partnerships and Alliances -- Directing and Measuring Work -- Enabling Constructive Change -- Encouraging Dialogue -- Selecting and Socializing Employees -- Leadership Development Strategies -- Improving Leadership Capacity -- Organizational Structures -- Putting Key Structures in Place -- Training -- Feedback -- Autonomy -- The Next Step -- Impact & Excellence -- Chapter 8: Clarify Mission -- Mission and Measurement -- Aligning Measurement and Mission -- Concrete Steps to Clarity -- Five Whys -- The Power of Logic Models -- Inputs -- Activities as Outputs -- Participation and Audiences as Outputs -- Outcomes and Impact -- Creating a Logic Model: Best Practices -- Key Benefits of a Logic Model -- Program Planning and Management -- Communication with Stakeholders -- Outcomes and Performance Measurement -- Going Deeper: Theory of Change -- Step 1: Start with the Logic Model -- Step 2: Identify Preconditions -- Step 3: Determine Indicators -- Step 4: Identify Activities -- Step 5: Identify Assumptions -- Usefulness of Theory of Change Models -- Next Steps -- Impact & Excellence -- Chapter 9: Capture Impact: Getting Started -- Qualities of Good Measures -- Effective Measures Have Face Validity -- Effective Measures Reflect the Needs of All Stakeholders -- Effective Measures Are Simple to Understand -- Effective Measures Are Timely -- A Variety of Measures -- Outcome and Output -- Outcome Categories -- Real-World Measures -- Gathering Data -- Survey Best Practices -- Survey Scales -- Testing Survey Questions -- Other Measurement Questions to Consider: The Measures Test -- Next Steps -- Impact & Excellence -- Chapter 10: Capture Impact: The Next Steps -- The Shift Toward Evidenced-Based Cultures -- The Gold Standard: Randomized Controlled Trial -- Introducing a Control or Comparison Group -- External Benchmarks.

A Word about Pre- and Post-Test Designs -- Retroactive Pre- and Post-Test Design -- Isolating Intervention Effects -- Working with External Evaluators -- Understanding and Practicing Systematic Inquiry -- Adhering to the Highest Level of Integrity and Honesty -- Showing Respect for All People and Situations -- Understanding Responsibilities for the Use and Implementation of the Data -- One Step at a Time -- Next Steps -- Impact & Excellence -- Chapter 11: Communicate Value -- Options for Communicating Value and Impact -- Sticky Strategies -- Credibility and Communication -- Emotional and Relevant -- Turning Data into Dollars -- Using the Isolated Intervention Effect to Calculate ROI -- Creating Internal Communication Systems -- Grant Application Management -- Getting Started with Communicating Outcomes -- Next Steps -- Impact & Excellence -- Chapter 12: Change and Celebrate -- Embracing Change Confidently -- Best Practices for Using Data to Implement Change -- Tie Measures to Performance Goals -- Convene a Data Review Committee -- Establish a Champion -- Meet Regularly -- Use a Consistent Meeting Format -- Implement Change -- Celebrate Success -- Next Steps -- Impact & Excellence -- Chapter 13: Taking the First Step -- Five Keys to Impact & Excellence: A Review -- An Impactful Action Planning Model -- Model of Success -- Strategic Focus: Education -- Strategic Focus: Communication -- Strategic Focus: Culture and Engagement -- Celebration of Success -- Moving Ahead -- Taking the Leap Toward Impact & Excellence -- Impact & Excellence -- Appendix A: Leadership and Culture Self-Assessment -- Appendix B: Measurement Resources' Measurement Culture Study Results -- Measurement Effectiveness -- Measurement Culture and Effectiveness in Achieving Outcomes -- Organizational Development Measurement Tools -- References -- Acknowledgments -- About the Author.

Index -- End User License Agreement.